FCC Consumer Complaints – 8 June 2022
Introduction
The Federal Communications Commission recorded 926 consumer complaints on 8 June 2022 relating to telecommunications services, this represented a decline from the 954 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 461 complaints.
Key statistics
- Total complaints
- 926
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (461)
- Most reported state/territory
- California (124)
Where the complaints came from
Across 631 cities in 52 states and territories, a total of 926 complaints were recorded on 8 June 2022. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 13.4% |
| Texas | 80 | 8.6% |
| Florida | 69 | 7.5% |
| New York | 68 | 7.3% |
| Ohio | 36 | 3.9% |
| Virginia | 36 | 3.9% |
| Pennsylvania | 34 | 3.7% |
| Illinois | 31 | 3.3% |
| Massachusetts | 28 | 3.0% |
| Michigan | 28 | 3.0% |
| Other states and territories | 389 | 42.0% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 691 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 691 | 74.6% |
| Internet | 161 | 17.4% |
| TV | 62 | 6.7% |
| Radio | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
691 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 461 | 66.7% |
| Billing | 65 | 9.4% |
| Availability (including rural call completion) | 62 | 9.0% |
| Equipment | 41 | 5.9% |
| Number Portability (keeping your number if you change providers) | 27 | 3.9% |
| Interference (including signal jammers) | 10 | 1.4% |
| Junk Faxes | 10 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
| Privacy | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
161 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 39.8% |
| Availability | 54 | 33.5% |
| Speed | 20 | 12.4% |
| Privacy | 11 | 6.8% |
| Equipment | 7 | 4.3% |
| Interference | 5 | 3.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
62 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 40.3% |
| Billing | 16 | 25.8% |
| Loud Commercials | 8 | 12.9% |
| Indecency | 7 | 11.3% |
| Equipment | 3 | 4.8% |
| Interference | 2 | 3.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.