FCC Consumer Complaints – 7 June 2022
Introduction
On Tuesday, 7 June 2022, the Federal Communications Commission recorded 954 consumer complaints relating to telecommunications services, this represented an increase from the 837 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 447 complaints recorded.
Key statistics
- Total complaints
- 954
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (447)
- Most reported state/territory
- California (112)
Where the complaints came from
Reports recorded on 7 June 2022 show 954 complaints originating from 637 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, a significant concentration was observed in Nevada, where North Las Vegas accounted for 20 of the 32 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 11.7% |
| Texas | 84 | 8.8% |
| New York | 53 | 5.6% |
| Ohio | 50 | 5.2% |
| Florida | 48 | 5.0% |
| North Carolina | 42 | 4.4% |
| Pennsylvania | 37 | 3.9% |
| Georgia | 35 | 3.7% |
| Nevada | 32 | 3.4% |
| Virginia | 32 | 3.4% |
| Other states and territories | 429 | 45.0% |
Location highlight
North Las Vegas accounted for the majority of complaints recorded in Nevada.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 685 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 685 | 71.8% |
| Internet | 184 | 19.3% |
| TV | 66 | 6.9% |
| Radio | 14 | 1.5% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
685 complaints were recorded in this category, representing 71.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 447 | 65.3% |
| Availability (including rural call completion) | 72 | 10.5% |
| Billing | 72 | 10.5% |
| Equipment | 41 | 6.0% |
| Number Portability (keeping your number if you change providers) | 16 | 2.3% |
| Junk Faxes | 15 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.3% |
| Privacy | 7 | 1.0% |
| Interference (including signal jammers) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
184 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 68 | 37.0% |
| Billing | 61 | 33.2% |
| Speed | 18 | 9.8% |
| Privacy | 14 | 7.6% |
| Interference | 13 | 7.1% |
| Equipment | 10 | 5.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
66 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 42.4% |
| Availability | 18 | 27.3% |
| Loud Commercials | 9 | 13.6% |
| Equipment | 4 | 6.1% |
| Indecency | 4 | 6.1% |
| Interference | 3 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 447 complaints relating to unwanted calls on this date, representing 46.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 993-4203 | 6 | 1.3% |
| (855) 776-1122 | 3 | 0.7% |
| (423) 298-0786 | 2 | 0.4% |
| (626) 209-9854 | 2 | 0.4% |
| (702) 728-5876 | 2 | 0.4% |
| (828) 482-0183 | 2 | 0.4% |
| (833) 271-9087 | 2 | 0.4% |
| (833) 993-4214 | 2 | 0.4% |
| (844) 544-1529 | 2 | 0.4% |
| (888) 804-1734 | 2 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 993-4203 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.