FCC Consumer Complaints – 6 June 2022
Introduction
A total of 837 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 6 June 2022, this represented an increase from the 291 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 431 complaints.
Key statistics
- Total complaints
- 837
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (431)
- Most reported state/territory
- California (96)
Where the complaints came from
The 837 complaints recorded on 6 June 2022 were submitted from 597 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 11.5% |
| Texas | 67 | 8.0% |
| Florida | 65 | 7.8% |
| New York | 49 | 5.9% |
| Georgia | 35 | 4.2% |
| North Carolina | 33 | 3.9% |
| Massachusetts | 32 | 3.8% |
| Ohio | 32 | 3.8% |
| Illinois | 31 | 3.7% |
| Pennsylvania | 31 | 3.7% |
| Other states and territories | 365 | 43.6% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 629 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 629 | 75.1% |
| Internet | 149 | 17.8% |
| TV | 40 | 4.8% |
| Radio | 9 | 1.1% |
| Emergency | 6 | 0.7% |
| Request for Dispute Assistance | 3 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
629 complaints were recorded in this category, representing 75.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 431 | 68.5% |
| Billing | 77 | 12.2% |
| Availability (including rural call completion) | 50 | 7.9% |
| Equipment | 30 | 4.8% |
| Number Portability (keeping your number if you change providers) | 11 | 1.7% |
| Privacy | 11 | 1.7% |
| Junk Faxes | 8 | 1.3% |
| Interference (including signal jammers) | 6 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
149 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 38.9% |
| Availability | 41 | 27.5% |
| Speed | 18 | 12.1% |
| Equipment | 12 | 8.1% |
| Privacy | 12 | 8.1% |
| Interference | 8 | 5.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
40 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 52.5% |
| Availability | 10 | 25.0% |
| Equipment | 4 | 10.0% |
| Loud Commercials | 2 | 5.0% |
| Privacy | 2 | 5.0% |
| Interference | 1 | 2.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
431 complaints relating to unwanted calls were recorded on this date, accounting for 51.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 271-9087 | 13 | 3.0% |
| (855) 912-1614 | 11 | 2.6% |
| (833) 271-9099 | 10 | 2.3% |
| (559) 485-0348 | 2 | 0.5% |
| (202) 516-8961 | 1 | 0.2% |
| (202) 968-6980 | 1 | 0.2% |
| (203) 582-5957 | 1 | 0.2% |
| (212) 696-0687 | 1 | 0.2% |
| (216) 640-6480 | 1 | 0.2% |
| (217) 476-0418 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (833) 271-9087 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.