FCC Consumer Complaints – 5 June 2022
Introduction
A total of 291 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 5 June 2022, this was lower than the 384 complaints recorded the previous day. The complaints came from 46 states and territories, with California recording the largest share of reports at 53 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 291
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (71)
- Most reported state/territory
- California (53)
Where the complaints came from
On 5 June 2022, the 291 complaints recorded by the Federal Communications Commission were reported from 236 cities across 46 states and territories. Complaint activity was somewhat more concentrated than usual, with California accounting for the largest share of reports. No single city accounted for a significant proportion of the complaints recorded on this date.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 18.2% |
| Florida | 25 | 8.6% |
| New York | 20 | 6.9% |
| Texas | 20 | 6.9% |
| Georgia | 13 | 4.5% |
| Colorado | 11 | 3.8% |
| North Carolina | 11 | 3.8% |
| Pennsylvania | 9 | 3.1% |
| Arizona | 8 | 2.7% |
| Louisiana | 8 | 2.7% |
| Other states and territories | 113 | 38.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 138 reports. This was followed by Internet, which accounted for 106 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 138 | 47.4% |
| Internet | 106 | 36.4% |
| TV | 25 | 8.6% |
| Radio | 13 | 4.5% |
| Accessibility | 5 | 1.7% |
| Emergency | 2 | 0.7% |
| Request for Dispute Assistance | 2 | 0.7% |
Phone complaints
138 complaints were recorded in this category, representing 47.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 71 | 51.4% |
| Availability (including rural call completion) | 23 | 16.7% |
| Billing | 16 | 11.6% |
| Number Portability (keeping your number if you change providers) | 12 | 8.7% |
| Privacy | 5 | 3.6% |
| Equipment | 4 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.2% |
| Interference (including signal jammers) | 2 | 1.4% |
| Junk Faxes | 1 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Number Portability (keeping your number if you change providers).
Internet complaints
106 complaints were recorded in this category, representing 36.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 34.9% |
| Billing | 36 | 34.0% |
| Speed | 11 | 10.4% |
| Equipment | 10 | 9.4% |
| Privacy | 7 | 6.6% |
| Interference | 5 | 4.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.