FCC Consumer Complaints – 4 June 2022
Introduction
On Saturday, 4 June 2022, the Federal Communications Commission recorded 384 consumer complaints relating to telecommunications services, complaint volume fell from 1118 complaints the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 155 complaints.
Key statistics
- Total complaints
- 384
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (155)
- Most reported state/territory
- California (50)
Where the complaints came from
Reports recorded on 4 June 2022 show 384 complaints originating from 294 cities across 45 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 13.0% |
| Texas | 35 | 9.1% |
| Florida | 27 | 7.0% |
| New York | 17 | 4.4% |
| Kentucky | 16 | 4.2% |
| Colorado | 15 | 3.9% |
| North Carolina | 15 | 3.9% |
| Pennsylvania | 14 | 3.6% |
| Arizona | 13 | 3.4% |
| Georgia | 13 | 3.4% |
| Other states and territories | 169 | 44.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 251 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 251 | 65.4% |
| Internet | 95 | 24.7% |
| TV | 26 | 6.8% |
| Radio | 6 | 1.6% |
| Emergency | 4 | 1.0% |
| Accessibility | 1 | 0.3% |
| Broadband Story | 1 | 0.3% |
Phone complaints
251 complaints were recorded in this category, representing 65.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 155 | 61.8% |
| Availability (including rural call completion) | 40 | 15.9% |
| Billing | 30 | 12.0% |
| Equipment | 10 | 4.0% |
| Number Portability (keeping your number if you change providers) | 9 | 3.6% |
| Interference (including signal jammers) | 3 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.8% |
| Privacy | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
95 complaints were recorded in this category, representing 24.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 34.7% |
| Billing | 33 | 34.7% |
| Speed | 11 | 11.6% |
| Privacy | 9 | 9.5% |
| Equipment | 5 | 5.3% |
| Interference | 4 | 4.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.