FCC Consumer Complaints – 11 June 2022
Introduction
On Saturday, 11 June 2022, the Federal Communications Commission recorded 377 consumer complaints relating to telecommunications services, complaint volume fell from 859 complaints the day before. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 377
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (111)
- Most reported state/territory
- California (42)
Where the complaints came from
Across 295 cities in 42 states and territories, a total of 377 complaints were recorded on 11 June 2022. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 11.1% |
| Texas | 29 | 7.7% |
| New York | 26 | 6.9% |
| Florida | 23 | 6.1% |
| Ohio | 18 | 4.8% |
| Arizona | 16 | 4.2% |
| New Jersey | 15 | 4.0% |
| Illinois | 13 | 3.4% |
| North Carolina | 13 | 3.4% |
| Massachusetts | 12 | 3.2% |
| Other states and territories | 169 | 44.8% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 214 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 214 | 56.8% |
| Internet | 101 | 26.8% |
| TV | 47 | 12.5% |
| Accessibility | 6 | 1.6% |
| Radio | 5 | 1.3% |
| Broadband Story | 3 | 0.8% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
214 complaints were recorded in this category, representing 56.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 111 | 51.9% |
| Availability (including rural call completion) | 32 | 15.0% |
| Billing | 26 | 12.1% |
| Equipment | 23 | 10.7% |
| Number Portability (keeping your number if you change providers) | 7 | 3.3% |
| Interference (including signal jammers) | 5 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.9% |
| Privacy | 4 | 1.9% |
| Junk Faxes | 1 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
101 complaints were recorded in this category, representing 26.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 40.6% |
| Billing | 34 | 33.7% |
| Speed | 15 | 14.9% |
| Interference | 5 | 5.0% |
| Equipment | 3 | 3.0% |
| Privacy | 3 | 3.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
47 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 34.0% |
| Indecency | 11 | 23.4% |
| Loud Commercials | 9 | 19.1% |
| Availability | 8 | 17.0% |
| Equipment | 1 | 2.1% |
| Privacy | 1 | 2.1% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.