FCC Consumer Complaints – 12 June 2022
Introduction
A total of 311 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 12 June 2022, this represented a decline from the 377 complaints recorded the previous day. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 311
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (102)
- Most reported state/territory
- California (40)
Where the complaints came from
The 311 complaints recorded on 12 June 2022 originated from 233 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 12.9% |
| Texas | 22 | 7.1% |
| Florida | 19 | 6.1% |
| New York | 19 | 6.1% |
| Kentucky | 14 | 4.5% |
| Pennsylvania | 14 | 4.5% |
| Washington | 14 | 4.5% |
| Tennessee | 12 | 3.9% |
| Colorado | 11 | 3.5% |
| New Jersey | 11 | 3.5% |
| Other states and territories | 135 | 43.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 173 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 173 | 55.6% |
| Internet | 94 | 30.2% |
| TV | 32 | 10.3% |
| Broadband Story | 6 | 1.9% |
| Accessibility | 3 | 1.0% |
| Radio | 3 | 1.0% |
Phone complaints
173 complaints were recorded in this category, representing 55.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 102 | 59.0% |
| Availability (including rural call completion) | 25 | 14.5% |
| Billing | 17 | 9.8% |
| Equipment | 13 | 7.5% |
| Number Portability (keeping your number if you change providers) | 7 | 4.0% |
| Interference (including signal jammers) | 4 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.7% |
| Junk Faxes | 1 | 0.6% |
| Privacy | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
94 complaints were recorded in this category, representing 30.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 46.8% |
| Billing | 22 | 23.4% |
| Speed | 11 | 11.7% |
| Privacy | 7 | 7.4% |
| Equipment | 5 | 5.3% |
| Interference | 5 | 5.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
32 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 37.5% |
| Availability | 8 | 25.0% |
| Loud Commercials | 8 | 25.0% |
| Indecency | 3 | 9.4% |
| Interference | 1 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.