FCC Consumer Complaints – 6 July 2022
Introduction
On Wednesday, 6 July 2022, the Federal Communications Commission recorded 946 consumer complaints relating to telecommunications services, this represented an increase from the 863 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 395 complaints.
Key statistics
- Total complaints
- 946
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (395)
- Most reported state/territory
- California (131)
Where the complaints came from
The 946 complaints recorded on 6 July 2022 were submitted from 633 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 13.8% |
| Texas | 68 | 7.2% |
| New York | 64 | 6.8% |
| Florida | 62 | 6.6% |
| Arizona | 47 | 5.0% |
| Ohio | 35 | 3.7% |
| Virginia | 34 | 3.6% |
| Louisiana | 32 | 3.4% |
| Illinois | 31 | 3.3% |
| Washington | 30 | 3.2% |
| Other states and territories | 406 | 42.9% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone accounted for the largest share, with 649 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 649 | 68.6% |
| Internet | 206 | 21.8% |
| TV | 69 | 7.3% |
| Radio | 13 | 1.4% |
| Broadband Story | 5 | 0.5% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
649 complaints were recorded in this category, representing 68.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 395 | 60.9% |
| Billing | 84 | 12.9% |
| Availability (including rural call completion) | 74 | 11.4% |
| Equipment | 38 | 5.9% |
| Number Portability (keeping your number if you change providers) | 20 | 3.1% |
| Interference (including signal jammers) | 11 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Junk Faxes | 9 | 1.4% |
| Privacy | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
206 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 70 | 34.0% |
| Billing | 70 | 34.0% |
| Speed | 29 | 14.1% |
| Equipment | 13 | 6.3% |
| Interference | 12 | 5.8% |
| Privacy | 12 | 5.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
69 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 56.5% |
| Availability | 12 | 17.4% |
| Indecency | 8 | 11.6% |
| Loud Commercials | 5 | 7.2% |
| Equipment | 3 | 4.3% |
| Interference | 1 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.