FCC Consumer Complaints – 7 July 2022
Introduction
On Thursday, 7 July 2022, 926 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 946 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 470 complaints.
Key statistics
- Total complaints
- 926
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (470)
- Most reported state/territory
- California (138)
Where the complaints came from
On 7 July 2022, the 926 complaints recorded by the Federal Communications Commission were reported from 626 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 138 | 14.9% |
| Florida | 73 | 7.9% |
| Texas | 58 | 6.3% |
| New York | 44 | 4.8% |
| Ohio | 36 | 3.9% |
| Arizona | 34 | 3.7% |
| Pennsylvania | 34 | 3.7% |
| North Carolina | 33 | 3.6% |
| Virginia | 31 | 3.3% |
| Georgia | 29 | 3.1% |
| Other states and territories | 415 | 44.8% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 687 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 687 | 74.2% |
| Internet | 183 | 19.8% |
| TV | 45 | 4.9% |
| Radio | 6 | 0.6% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
687 complaints were recorded in this category, representing 74.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 470 | 68.4% |
| Availability (including rural call completion) | 75 | 10.9% |
| Billing | 71 | 10.3% |
| Equipment | 37 | 5.4% |
| Number Portability (keeping your number if you change providers) | 12 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
| Privacy | 5 | 0.7% |
| Interference (including signal jammers) | 4 | 0.6% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
183 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 84 | 45.9% |
| Billing | 65 | 35.5% |
| Equipment | 12 | 6.6% |
| Speed | 11 | 6.0% |
| Privacy | 6 | 3.3% |
| Interference | 5 | 2.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
45 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 42.2% |
| Availability | 15 | 33.3% |
| Equipment | 4 | 8.9% |
| Loud Commercials | 4 | 8.9% |
| Indecency | 1 | 2.2% |
| Interference | 1 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 470 complaints relating to unwanted calls were recorded on this date, representing 50.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (720) 817-3666 | 5 | 1.1% |
| (831) 275-8074 | 5 | 1.1% |
| (213) 510-7110 | 2 | 0.4% |
| (213) 946-6311 | 2 | 0.4% |
| (415) 301-5535 | 2 | 0.4% |
| (201) 254-5310 | 1 | 0.2% |
| (202) 866-7275 | 1 | 0.2% |
| (202) 996-0787 | 1 | 0.2% |
| (203) 532-6717 | 1 | 0.2% |
| (203) 567-4177 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (720) 817-3666 | 5 | 1.1% |
| (213) 946-6311 | 4 | 0.9% |
| (828) 373-8337 | 2 | 0.4% |
| (928) 220-7900 | 2 | 0.4% |
| (928) 444-8336 | 2 | 0.4% |
| (202) 866-7275 | 1 | 0.2% |
| (203) 536-3256 | 1 | 0.2% |
| (209) 245-0929 | 1 | 0.2% |
| (209) 436-9665 | 1 | 0.2% |
| (209) 447-0364 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (720) 817-3666 was reported slightly more often than other business contact numbers.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.