FCC Consumer Complaints – 8 July 2022
Introduction
A total of 855 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 8 July 2022, this represented a decline from the 926 complaints recorded the previous day. The complaints came from 52 states and territories, with California recording the largest share of reports at 120 complaints. The most common issue reported was Unwanted Calls, accounting for 374 complaints.
Key statistics
- Total complaints
- 855
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (374)
- Most reported state/territory
- California (120)
Where the complaints came from
Reports recorded on 8 July 2022 show 855 complaints originating from 588 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 14.0% |
| Texas | 58 | 6.8% |
| Florida | 52 | 6.1% |
| Illinois | 37 | 4.3% |
| Colorado | 34 | 4.0% |
| North Carolina | 33 | 3.9% |
| Arizona | 32 | 3.7% |
| New York | 32 | 3.7% |
| Ohio | 28 | 3.3% |
| Washington | 26 | 3.0% |
| Other states and territories | 402 | 47.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 601 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 601 | 70.3% |
| Internet | 172 | 20.1% |
| TV | 51 | 6.0% |
| Radio | 22 | 2.6% |
| Emergency | 4 | 0.5% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
601 complaints were recorded in this category, representing 70.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 374 | 62.2% |
| Availability (including rural call completion) | 82 | 13.6% |
| Billing | 53 | 8.8% |
| Equipment | 40 | 6.7% |
| Number Portability (keeping your number if you change providers) | 27 | 4.5% |
| Interference (including signal jammers) | 9 | 1.5% |
| Privacy | 7 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Junk Faxes | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
172 complaints were recorded in this category, representing 20.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 39.5% |
| Availability | 57 | 33.1% |
| Equipment | 16 | 9.3% |
| Speed | 13 | 7.6% |
| Interference | 10 | 5.8% |
| Privacy | 8 | 4.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
51 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 33.3% |
| Availability | 13 | 25.5% |
| Loud Commercials | 9 | 17.6% |
| Indecency | 5 | 9.8% |
| Equipment | 3 | 5.9% |
| Privacy | 3 | 5.9% |
| Interference | 1 | 2.0% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Unwanted calls
374 complaints relating to unwanted calls were recorded on this date, accounting for 43.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (720) 817-3241 | 5 | 1.3% |
| (719) 688-4590 | 2 | 0.5% |
| (201) 464-5911 | 1 | 0.3% |
| (206) 222-1331 | 1 | 0.3% |
| (207) 977-2556 | 1 | 0.3% |
| (208) 214-7998 | 1 | 0.3% |
| (209) 245-7250 | 1 | 0.3% |
| (209) 245-7293 | 1 | 0.3% |
| (210) 750-1003 | 1 | 0.3% |
| (213) 510-7110 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (720) 817-3241 | 5 | 1.3% |
| (719) 688-4590 | 2 | 0.5% |
| (866) 888-2115 | 2 | 0.5% |
| (888) 805-0480 | 2 | 0.5% |
| (201) 429-6998 | 1 | 0.3% |
| (202) 571-6670 | 1 | 0.3% |
| (202) 855-4469 | 1 | 0.3% |
| (206) 222-1331 | 1 | 0.3% |
| (206) 340-8711 | 1 | 0.3% |
| (206) 397-8818 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (720) 817-3241 stood out as the most frequently reported business contact number.
- (720) 817-3241 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.