FCC Consumer Complaints – 14 July 2022
Introduction
The Federal Communications Commission recorded 889 consumer complaints on 14 July 2022 relating to telecommunications services, complaint volume fell from 949 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 401 complaints.
Key statistics
- Total complaints
- 889
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (401)
- Most reported state/territory
- California (110)
Where the complaints came from
Across 595 cities in 50 states and territories, a total of 889 complaints were recorded on 14 July 2022. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 12.4% |
| Florida | 86 | 9.7% |
| Texas | 55 | 6.2% |
| New York | 51 | 5.7% |
| Illinois | 36 | 4.0% |
| Ohio | 34 | 3.8% |
| Michigan | 33 | 3.7% |
| Pennsylvania | 32 | 3.6% |
| Virginia | 31 | 3.5% |
| Arizona | 24 | 2.7% |
| Other states and territories | 394 | 44.3% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 633 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 633 | 71.2% |
| Internet | 182 | 20.5% |
| TV | 51 | 5.7% |
| Radio | 14 | 1.6% |
| Accessibility | 5 | 0.6% |
| Emergency | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
633 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 401 | 63.3% |
| Availability (including rural call completion) | 87 | 13.7% |
| Billing | 60 | 9.5% |
| Equipment | 44 | 7.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.9% |
| Number Portability (keeping your number if you change providers) | 10 | 1.6% |
| Interference (including signal jammers) | 8 | 1.3% |
| Privacy | 6 | 0.9% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
182 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 42.3% |
| Billing | 57 | 31.3% |
| Speed | 19 | 10.4% |
| Interference | 12 | 6.6% |
| Privacy | 9 | 4.9% |
| Equipment | 8 | 4.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
51 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 51.0% |
| Availability | 10 | 19.6% |
| Indecency | 5 | 9.8% |
| Loud Commercials | 4 | 7.8% |
| Equipment | 2 | 3.9% |
| Interference | 2 | 3.9% |
| Privacy | 2 | 3.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.