FCC Consumer Complaints – 13 July 2022
Introduction
A total of 949 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 13 July 2022, this was higher than the 833 complaints recorded the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 428 complaints.
Key statistics
- Total complaints
- 949
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (428)
- Most reported state/territory
- California (130)
Where the complaints came from
Reports recorded on 13 July 2022 show 949 complaints originating from 633 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 13.7% |
| Texas | 79 | 8.3% |
| Florida | 58 | 6.1% |
| New York | 53 | 5.6% |
| Arizona | 44 | 4.6% |
| North Carolina | 34 | 3.6% |
| Ohio | 34 | 3.6% |
| Pennsylvania | 32 | 3.4% |
| Illinois | 29 | 3.1% |
| Massachusetts | 29 | 3.1% |
| Other states and territories | 422 | 44.5% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 665 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 665 | 70.1% |
| Internet | 208 | 21.9% |
| TV | 54 | 5.7% |
| Radio | 11 | 1.2% |
| Accessibility | 5 | 0.5% |
| Emergency | 3 | 0.3% |
| Broadband Story | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
665 complaints were recorded in this category, representing 70.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 428 | 64.4% |
| Billing | 82 | 12.3% |
| Availability (including rural call completion) | 71 | 10.7% |
| Equipment | 40 | 6.0% |
| Number Portability (keeping your number if you change providers) | 14 | 2.1% |
| Privacy | 10 | 1.5% |
| Interference (including signal jammers) | 7 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
208 complaints were recorded in this category, representing 21.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 76 | 36.5% |
| Billing | 75 | 36.1% |
| Speed | 20 | 9.6% |
| Interference | 16 | 7.7% |
| Privacy | 12 | 5.8% |
| Equipment | 9 | 4.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
54 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 33.3% |
| Billing | 16 | 29.6% |
| Loud Commercials | 11 | 20.4% |
| Indecency | 5 | 9.3% |
| Equipment | 3 | 5.6% |
| Privacy | 1 | 1.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.