FCC Consumer Complaints – 12 July 2022
Introduction
On Tuesday, 12 July 2022, the Federal Communications Commission recorded 833 consumer complaints relating to telecommunications services, this represented an increase from the 775 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 833
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (309)
- Most reported state/territory
- California (88)
Where the complaints came from
The 833 complaints recorded on 12 July 2022 were submitted from 590 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 10.6% |
| Florida | 80 | 9.6% |
| Texas | 58 | 7.0% |
| North Carolina | 38 | 4.6% |
| Arizona | 36 | 4.3% |
| Pennsylvania | 36 | 4.3% |
| Ohio | 35 | 4.2% |
| Virginia | 34 | 4.1% |
| New York | 33 | 4.0% |
| Georgia | 31 | 3.7% |
| Other states and territories | 363 | 43.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 561 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 561 | 67.3% |
| Internet | 188 | 22.6% |
| TV | 67 | 8.0% |
| Radio | 11 | 1.3% |
| Accessibility | 3 | 0.4% |
| Emergency | 3 | 0.4% |
Phone complaints
561 complaints were recorded in this category, representing 67.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 309 | 55.1% |
| Billing | 79 | 14.1% |
| Availability (including rural call completion) | 76 | 13.5% |
| Equipment | 41 | 7.3% |
| Number Portability (keeping your number if you change providers) | 22 | 3.9% |
| Junk Faxes | 9 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.4% |
| Interference (including signal jammers) | 8 | 1.4% |
| Privacy | 7 | 1.2% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
188 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 75 | 39.9% |
| Billing | 61 | 32.4% |
| Speed | 23 | 12.2% |
| Equipment | 17 | 9.0% |
| Interference | 6 | 3.2% |
| Privacy | 6 | 3.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
67 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 46.3% |
| Availability | 16 | 23.9% |
| Loud Commercials | 10 | 14.9% |
| Indecency | 6 | 9.0% |
| Equipment | 2 | 3.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.