FCC Consumer Complaints – 11 July 2022
Introduction
A total of 775 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 11 July 2022, this was higher than the 292 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 775
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (271)
- Most reported state/territory
- California (78)
Where the complaints came from
The 775 complaints recorded on 11 July 2022 originated from 563 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 78 | 10.1% |
| Texas | 51 | 6.6% |
| Florida | 49 | 6.3% |
| New York | 46 | 5.9% |
| Ohio | 39 | 5.0% |
| Pennsylvania | 33 | 4.3% |
| Colorado | 28 | 3.6% |
| Illinois | 28 | 3.6% |
| Virginia | 28 | 3.6% |
| Arizona | 27 | 3.5% |
| Other states and territories | 368 | 47.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 500 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 500 | 64.5% |
| Internet | 194 | 25.0% |
| TV | 63 | 8.1% |
| Radio | 10 | 1.3% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 3 | 0.4% |
| Accessibility | 2 | 0.3% |
Phone complaints
500 complaints were recorded in this category, representing 64.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 271 | 54.2% |
| Billing | 71 | 14.2% |
| Availability (including rural call completion) | 62 | 12.4% |
| Equipment | 47 | 9.4% |
| Number Portability (keeping your number if you change providers) | 22 | 4.4% |
| Privacy | 11 | 2.2% |
| Interference (including signal jammers) | 6 | 1.2% |
| Junk Faxes | 6 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
194 complaints were recorded in this category, representing 25.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 85 | 43.8% |
| Billing | 59 | 30.4% |
| Equipment | 17 | 8.8% |
| Speed | 16 | 8.2% |
| Interference | 9 | 4.6% |
| Privacy | 8 | 4.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
63 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 41.3% |
| Availability | 15 | 23.8% |
| Loud Commercials | 15 | 23.8% |
| Equipment | 4 | 6.3% |
| Indecency | 2 | 3.2% |
| Interference | 1 | 1.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.