FCC Consumer Complaints – 10 July 2022
Introduction
The Federal Communications Commission recorded 292 consumer complaints on 10 July 2022 relating to telecommunications services, complaint volume fell from 495 complaints the previous day. The complaints came from 42 states and territories, with Florida reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 292
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (87)
- Most reported state/territory
- Florida (29)
Where the complaints came from
A total of 292 complaints were recorded on 10 July 2022, with reports originating from 242 cities in 42 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 29 | 9.9% |
| California | 28 | 9.6% |
| New York | 28 | 9.6% |
| Texas | 19 | 6.5% |
| Virginia | 17 | 5.8% |
| Colorado | 12 | 4.1% |
| Tennessee | 12 | 4.1% |
| Illinois | 11 | 3.8% |
| Ohio | 11 | 3.8% |
| Pennsylvania | 11 | 3.8% |
| Other states and territories | 114 | 39.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 158 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 158 | 54.1% |
| Internet | 94 | 32.2% |
| TV | 30 | 10.3% |
| Radio | 5 | 1.7% |
| Accessibility | 2 | 0.7% |
| Broadband Story | 2 | 0.7% |
| Emergency | 1 | 0.3% |
Phone complaints
158 complaints were recorded in this category, representing 54.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 87 | 55.1% |
| Availability (including rural call completion) | 24 | 15.2% |
| Billing | 14 | 8.9% |
| Equipment | 11 | 7.0% |
| Number Portability (keeping your number if you change providers) | 8 | 5.1% |
| Interference (including signal jammers) | 7 | 4.4% |
| Privacy | 3 | 1.9% |
| Junk Faxes | 2 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
94 complaints were recorded in this category, representing 32.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 52.1% |
| Billing | 32 | 34.0% |
| Speed | 4 | 4.3% |
| Equipment | 3 | 3.2% |
| Interference | 3 | 3.2% |
| Privacy | 3 | 3.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
30 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 36.7% |
| Loud Commercials | 7 | 23.3% |
| Billing | 6 | 20.0% |
| Equipment | 3 | 10.0% |
| Indecency | 3 | 10.0% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.