FCC Consumer Complaints – 16 July 2022
Introduction
A total of 446 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 16 July 2022, this was lower than the 861 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 177 complaints recorded.
Key statistics
- Total complaints
- 446
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (177)
- Most reported state/territory
- California (58)
Where the complaints came from
Across 316 cities in 47 states and territories, a total of 446 complaints were recorded on 16 July 2022. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in New York, where Adams accounted for 38 of the 56 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 13.0% |
| New York | 56 | 12.6% |
| Florida | 41 | 9.2% |
| Ohio | 28 | 6.3% |
| Texas | 22 | 4.9% |
| North Carolina | 16 | 3.6% |
| Virginia | 16 | 3.6% |
| Arizona | 14 | 3.1% |
| Illinois | 12 | 2.7% |
| Colorado | 10 | 2.2% |
| Other states and territories | 172 | 38.6% |
Location highlight
Adams accounted for the majority of complaints recorded in New York.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 289 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 289 | 64.8% |
| Internet | 107 | 24.0% |
| TV | 38 | 8.5% |
| Radio | 6 | 1.3% |
| Accessibility | 4 | 0.9% |
| Broadband Story | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
289 complaints were recorded in this category, representing 64.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 177 | 61.2% |
| Billing | 36 | 12.5% |
| Availability (including rural call completion) | 34 | 11.8% |
| Equipment | 20 | 6.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.1% |
| Number Portability (keeping your number if you change providers) | 6 | 2.1% |
| Privacy | 6 | 2.1% |
| Interference (including signal jammers) | 2 | 0.7% |
| Junk Faxes | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
107 complaints were recorded in this category, representing 24.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 41.1% |
| Billing | 33 | 30.8% |
| Speed | 10 | 9.3% |
| Privacy | 8 | 7.5% |
| Equipment | 6 | 5.6% |
| Interference | 6 | 5.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 28.9% |
| Billing | 10 | 26.3% |
| Loud Commercials | 7 | 18.4% |
| Indecency | 5 | 13.2% |
| Equipment | 3 | 7.9% |
| Interference | 1 | 2.6% |
A broad mix of issues was reported in this category, with Availability, Billing and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.