FCC Consumer Complaints – 17 July 2022
Introduction
A total of 338 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 17 July 2022, complaint volume fell from 446 complaints the previous day. The complaints came from 43 states and territories, with Florida reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 338
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (87)
- Most reported state/territory
- Florida (53)
Where the complaints came from
A total of 338 complaints were recorded on 17 July 2022, with reports originating from 245 cities in 43 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 53 | 15.7% |
| California | 27 | 8.0% |
| Georgia | 20 | 5.9% |
| New York | 17 | 5.0% |
| Texas | 14 | 4.1% |
| Virginia | 14 | 4.1% |
| North Carolina | 11 | 3.3% |
| Ohio | 11 | 3.3% |
| Alabama | 10 | 3.0% |
| Arizona | 10 | 3.0% |
| Other states and territories | 150 | 44.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 198 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 198 | 58.6% |
| Internet | 96 | 28.4% |
| TV | 35 | 10.4% |
| Radio | 5 | 1.5% |
| Emergency | 2 | 0.6% |
| Accessibility | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
198 complaints were recorded in this category, representing 58.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 87 | 43.9% |
| Availability (including rural call completion) | 58 | 29.3% |
| Billing | 23 | 11.6% |
| Interference (including signal jammers) | 8 | 4.0% |
| Number Portability (keeping your number if you change providers) | 8 | 4.0% |
| Equipment | 7 | 3.5% |
| Privacy | 3 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.0% |
| Junk Faxes | 1 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Interference (including signal jammers) among the most common.
Internet complaints
96 complaints were recorded in this category, representing 28.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 40.6% |
| Billing | 21 | 21.9% |
| Speed | 13 | 13.5% |
| Privacy | 9 | 9.4% |
| Interference | 8 | 8.3% |
| Equipment | 6 | 6.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
35 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 42.9% |
| Loud Commercials | 10 | 28.6% |
| Billing | 7 | 20.0% |
| Indecency | 2 | 5.7% |
| Interference | 1 | 2.9% |
The largest share of complaints in this category related to Availability and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.