FCC Consumer Complaints – 18 July 2022
Introduction
On Monday, 18 July 2022, the Federal Communications Commission recorded 805 consumer complaints relating to telecommunications services, complaint volume increased from 338 complaints the day before. The complaints came from 50 states and territories, without one location accounting for a clearly higher number of reports. Complaints were most commonly associated with Unwanted Calls, accounting for 297 complaints.
Key statistics
- Total complaints
- 805
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (297)
Where the complaints came from
On 18 July 2022, the 805 complaints recorded by the Federal Communications Commission were reported from 559 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 11.8% |
| Florida | 95 | 11.8% |
| Texas | 66 | 8.2% |
| New York | 48 | 6.0% |
| Georgia | 31 | 3.9% |
| North Carolina | 29 | 3.6% |
| Pennsylvania | 28 | 3.5% |
| Ohio | 25 | 3.1% |
| Illinois | 24 | 3.0% |
| Virginia | 24 | 3.0% |
| Other states and territories | 339 | 42.1% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 559 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 559 | 69.4% |
| Internet | 175 | 21.7% |
| TV | 46 | 5.7% |
| Radio | 10 | 1.2% |
| Accessibility | 8 | 1.0% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 3 | 0.4% |
| Broadband Story | 1 | 0.1% |
Phone complaints
559 complaints were recorded in this category, representing 69.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 297 | 53.1% |
| Availability (including rural call completion) | 100 | 17.9% |
| Billing | 65 | 11.6% |
| Equipment | 37 | 6.6% |
| Number Portability (keeping your number if you change providers) | 34 | 6.1% |
| Privacy | 8 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.3% |
| Junk Faxes | 6 | 1.1% |
| Interference (including signal jammers) | 2 | 0.4% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
175 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 78 | 44.6% |
| Billing | 52 | 29.7% |
| Privacy | 15 | 8.6% |
| Interference | 12 | 6.9% |
| Equipment | 9 | 5.1% |
| Speed | 9 | 5.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 34.8% |
| Loud Commercials | 10 | 21.7% |
| Availability | 9 | 19.6% |
| Indecency | 4 | 8.7% |
| Interference | 4 | 8.7% |
| Equipment | 2 | 4.3% |
| Privacy | 1 | 2.2% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.