FCC Consumer Complaints – 19 July 2022
Introduction
A total of 975 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 19 July 2022, this was higher than the 805 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 415 complaints.
Key statistics
- Total complaints
- 975
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (415)
- Most reported state/territory
- California (107)
Where the complaints came from
The 975 complaints recorded on 19 July 2022 were submitted from 658 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 11.0% |
| Florida | 98 | 10.1% |
| Texas | 64 | 6.6% |
| New York | 59 | 6.1% |
| Pennsylvania | 37 | 3.8% |
| Georgia | 34 | 3.5% |
| North Carolina | 34 | 3.5% |
| Virginia | 33 | 3.4% |
| Illinois | 32 | 3.3% |
| Washington | 32 | 3.3% |
| Other states and territories | 440 | 45.1% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 679 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 679 | 69.6% |
| Internet | 212 | 21.7% |
| TV | 64 | 6.6% |
| Radio | 10 | 1.0% |
| Emergency | 7 | 0.7% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
679 complaints were recorded in this category, representing 69.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 415 | 61.1% |
| Availability (including rural call completion) | 88 | 13.0% |
| Billing | 82 | 12.1% |
| Equipment | 47 | 6.9% |
| Number Portability (keeping your number if you change providers) | 24 | 3.5% |
| Junk Faxes | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Interference (including signal jammers) | 5 | 0.7% |
| Privacy | 4 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
212 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 90 | 42.5% |
| Billing | 67 | 31.6% |
| Equipment | 17 | 8.0% |
| Speed | 16 | 7.5% |
| Interference | 15 | 7.1% |
| Privacy | 7 | 3.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
64 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 39.1% |
| Availability | 16 | 25.0% |
| Loud Commercials | 12 | 18.8% |
| Indecency | 6 | 9.4% |
| Equipment | 2 | 3.1% |
| Privacy | 2 | 3.1% |
| Interference | 1 | 1.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.