FCC Consumer Complaints – 20 July 2022
Introduction
On Wednesday, 20 July 2022, 933 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 975 complaints the previous day. Reports were received from 50 states and territories, with Florida recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 383 complaints.
Key statistics
- Total complaints
- 933
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (383)
- Most reported state/territory
- Florida (120)
Where the complaints came from
Reports recorded on 20 July 2022 show 933 complaints originating from 596 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 120 | 12.9% |
| California | 93 | 10.0% |
| Texas | 68 | 7.3% |
| New York | 55 | 5.9% |
| Arizona | 32 | 3.4% |
| Georgia | 31 | 3.3% |
| North Carolina | 30 | 3.2% |
| Virginia | 30 | 3.2% |
| Massachusetts | 28 | 3.0% |
| New Jersey | 28 | 3.0% |
| Other states and territories | 418 | 44.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 666 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 666 | 71.4% |
| Internet | 179 | 19.2% |
| TV | 63 | 6.8% |
| Radio | 16 | 1.7% |
| Emergency | 5 | 0.5% |
| Accessibility | 4 | 0.4% |
Phone complaints
666 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 383 | 57.5% |
| Availability (including rural call completion) | 100 | 15.0% |
| Billing | 69 | 10.4% |
| Equipment | 37 | 5.6% |
| Number Portability (keeping your number if you change providers) | 28 | 4.2% |
| Junk Faxes | 15 | 2.3% |
| Interference (including signal jammers) | 14 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.5% |
| Privacy | 10 | 1.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
179 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 74 | 41.3% |
| Billing | 61 | 34.1% |
| Privacy | 15 | 8.4% |
| Speed | 15 | 8.4% |
| Equipment | 8 | 4.5% |
| Interference | 6 | 3.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
63 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 36.5% |
| Availability | 17 | 27.0% |
| Loud Commercials | 10 | 15.9% |
| Equipment | 7 | 11.1% |
| Indecency | 3 | 4.8% |
| Privacy | 2 | 3.2% |
| Interference | 1 | 1.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.