FCC Consumer Complaints – 21 July 2022
Introduction
The Federal Communications Commission recorded 911 consumer complaints on Thursday, 21 July 2022 relating to telecommunications services, this was lower than the 933 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 422 complaints recorded.
Key statistics
- Total complaints
- 911
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (422)
- Most reported state/territory
- California (115)
Where the complaints came from
On 21 July 2022, the 911 complaints recorded by the Federal Communications Commission were reported from 642 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 12.6% |
| Florida | 74 | 8.1% |
| New York | 62 | 6.8% |
| Texas | 55 | 6.0% |
| Arizona | 35 | 3.8% |
| Pennsylvania | 33 | 3.6% |
| Georgia | 30 | 3.3% |
| North Carolina | 28 | 3.1% |
| Michigan | 27 | 3.0% |
| South Carolina | 26 | 2.9% |
| Other states and territories | 425 | 46.7% |
Location highlight
Complaints in California were reported across 62 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 651 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 651 | 71.5% |
| Internet | 196 | 21.5% |
| TV | 47 | 5.2% |
| Radio | 11 | 1.2% |
| Accessibility | 4 | 0.4% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
651 complaints were recorded in this category, representing 71.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 422 | 64.8% |
| Billing | 68 | 10.4% |
| Availability (including rural call completion) | 65 | 10.0% |
| Equipment | 38 | 5.8% |
| Number Portability (keeping your number if you change providers) | 23 | 3.5% |
| Junk Faxes | 10 | 1.5% |
| Interference (including signal jammers) | 8 | 1.2% |
| Privacy | 7 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
196 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 87 | 44.4% |
| Billing | 60 | 30.6% |
| Privacy | 15 | 7.7% |
| Equipment | 12 | 6.1% |
| Interference | 11 | 5.6% |
| Speed | 11 | 5.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 40.4% |
| Billing | 15 | 31.9% |
| Loud Commercials | 8 | 17.0% |
| Equipment | 3 | 6.4% |
| Indecency | 2 | 4.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.