FCC Consumer Complaints – 22 July 2022
Introduction
A total of 955 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 22 July 2022, this was higher than the 911 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 468 complaints.
Key statistics
- Total complaints
- 955
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (468)
- Most reported state/territory
- California (108)
Where the complaints came from
On 22 July 2022, the 955 complaints recorded by the Federal Communications Commission were reported from 642 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 11.3% |
| Florida | 79 | 8.3% |
| Texas | 79 | 8.3% |
| New York | 57 | 6.0% |
| Pennsylvania | 40 | 4.2% |
| Massachusetts | 39 | 4.1% |
| Michigan | 34 | 3.6% |
| Virginia | 32 | 3.4% |
| Ohio | 30 | 3.1% |
| Arizona | 28 | 2.9% |
| Other states and territories | 428 | 44.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 669 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 669 | 70.1% |
| Internet | 208 | 21.8% |
| TV | 59 | 6.2% |
| Radio | 10 | 1.0% |
| Emergency | 7 | 0.7% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
669 complaints were recorded in this category, representing 70.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 468 | 70.0% |
| Availability (including rural call completion) | 70 | 10.5% |
| Billing | 60 | 9.0% |
| Equipment | 27 | 4.0% |
| Number Portability (keeping your number if you change providers) | 21 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.2% |
| Privacy | 5 | 0.7% |
| Junk Faxes | 4 | 0.6% |
| Interference (including signal jammers) | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
208 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 91 | 43.8% |
| Billing | 68 | 32.7% |
| Equipment | 17 | 8.2% |
| Privacy | 15 | 7.2% |
| Interference | 10 | 4.8% |
| Speed | 7 | 3.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
59 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 33.9% |
| Billing | 15 | 25.4% |
| Loud Commercials | 11 | 18.6% |
| Indecency | 9 | 15.3% |
| Equipment | 4 | 6.8% |
Complaints in this category covered a range of issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.