FCC Consumer Complaints – 23 July 2022
Introduction
The Federal Communications Commission recorded 480 consumer complaints on Saturday, 23 July 2022 relating to telecommunications services, complaint volume fell from 955 complaints the day before. Reports were received from 46 states and territories, with Florida recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 165 complaints.
Key statistics
- Total complaints
- 480
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (165)
- Most reported state/territory
- Florida (62)
Where the complaints came from
On 23 July 2022, the 480 complaints recorded by the Federal Communications Commission were reported from 332 cities across 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 62 | 12.9% |
| California | 61 | 12.7% |
| Texas | 33 | 6.9% |
| Alabama | 18 | 3.8% |
| Colorado | 16 | 3.3% |
| Maryland | 16 | 3.3% |
| New York | 16 | 3.3% |
| North Carolina | 15 | 3.1% |
| Pennsylvania | 15 | 3.1% |
| Wisconsin | 15 | 3.1% |
| Other states and territories | 213 | 44.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 316 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 316 | 65.8% |
| Internet | 111 | 23.1% |
| TV | 39 | 8.1% |
| Radio | 7 | 1.5% |
| Emergency | 3 | 0.6% |
| Accessibility | 2 | 0.4% |
| Broadband Story | 2 | 0.4% |
Phone complaints
316 complaints were recorded in this category, representing 65.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 165 | 52.2% |
| Availability (including rural call completion) | 57 | 18.0% |
| Billing | 33 | 10.4% |
| Equipment | 20 | 6.3% |
| Number Portability (keeping your number if you change providers) | 13 | 4.1% |
| Privacy | 13 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.2% |
| Interference (including signal jammers) | 7 | 2.2% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
111 complaints were recorded in this category, representing 23.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 39.6% |
| Billing | 20 | 18.0% |
| Speed | 17 | 15.3% |
| Privacy | 16 | 14.4% |
| Interference | 13 | 11.7% |
| Equipment | 1 | 0.9% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
39 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 33.3% |
| Loud Commercials | 13 | 33.3% |
| Billing | 4 | 10.3% |
| Indecency | 4 | 10.3% |
| Interference | 2 | 5.1% |
| Privacy | 2 | 5.1% |
| Equipment | 1 | 2.6% |
The largest share of complaints in this category related to Availability and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.