FCC Consumer Complaints – 24 July 2022
Introduction
A total of 345 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 24 July 2022, this represented a decline from the 480 complaints recorded the previous day. Complaints were reported across 39 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 345
- States & territories reporting
- 39
- Most common issue
- Unwanted Calls (97)
- Most reported state/territory
- California (40)
Where the complaints came from
The 345 complaints recorded on 24 July 2022 were submitted from 259 cities across 39 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 11.6% |
| Florida | 27 | 7.8% |
| Illinois | 23 | 6.7% |
| New York | 22 | 6.4% |
| Texas | 22 | 6.4% |
| Massachusetts | 16 | 4.6% |
| North Carolina | 14 | 4.1% |
| Pennsylvania | 14 | 4.1% |
| Alabama | 11 | 3.2% |
| Nevada | 11 | 3.2% |
| Other states and territories | 145 | 42.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 187 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 187 | 54.2% |
| Internet | 113 | 32.8% |
| TV | 32 | 9.3% |
| Radio | 9 | 2.6% |
| Request for Dispute Assistance | 2 | 0.6% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
187 complaints were recorded in this category, representing 54.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 97 | 51.9% |
| Availability (including rural call completion) | 29 | 15.5% |
| Billing | 24 | 12.8% |
| Number Portability (keeping your number if you change providers) | 15 | 8.0% |
| Equipment | 9 | 4.8% |
| Privacy | 7 | 3.7% |
| Interference (including signal jammers) | 3 | 1.6% |
| Slamming (change of your carrier without permission) | 2 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Number Portability (keeping your number if you change providers).
Internet complaints
113 complaints were recorded in this category, representing 32.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 33.6% |
| Billing | 38 | 33.6% |
| Speed | 13 | 11.5% |
| Interference | 11 | 9.7% |
| Privacy | 10 | 8.8% |
| Equipment | 3 | 2.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
32 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 37.5% |
| Loud Commercials | 12 | 37.5% |
| Indecency | 4 | 12.5% |
| Billing | 3 | 9.4% |
| Privacy | 1 | 3.1% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.