FCC Consumer Complaints – 25 July 2022
Introduction
On Monday, 25 July 2022, 957 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 345 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 417 complaints.
Key statistics
- Total complaints
- 957
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (417)
- Most reported state/territory
- California (107)
Where the complaints came from
A total of 957 complaints were recorded on 25 July 2022, with reports originating from 657 cities in 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 11.2% |
| Florida | 80 | 8.4% |
| Texas | 66 | 6.9% |
| New York | 54 | 5.6% |
| North Carolina | 45 | 4.7% |
| Colorado | 42 | 4.4% |
| Illinois | 37 | 3.9% |
| Ohio | 36 | 3.8% |
| Georgia | 35 | 3.7% |
| Pennsylvania | 31 | 3.2% |
| Other states and territories | 419 | 43.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 688 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 688 | 71.9% |
| Internet | 190 | 19.9% |
| TV | 66 | 6.9% |
| Radio | 7 | 0.7% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
688 complaints were recorded in this category, representing 71.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 417 | 60.6% |
| Billing | 96 | 14.0% |
| Availability (including rural call completion) | 81 | 11.8% |
| Equipment | 40 | 5.8% |
| Number Portability (keeping your number if you change providers) | 17 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.7% |
| Privacy | 11 | 1.6% |
| Interference (including signal jammers) | 6 | 0.9% |
| Junk Faxes | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
190 complaints were recorded in this category, representing 19.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 93 | 48.9% |
| Billing | 55 | 28.9% |
| Speed | 13 | 6.8% |
| Interference | 11 | 5.8% |
| Equipment | 9 | 4.7% |
| Privacy | 9 | 4.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
66 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 33.3% |
| Billing | 21 | 31.8% |
| Indecency | 9 | 13.6% |
| Loud Commercials | 7 | 10.6% |
| Equipment | 3 | 4.5% |
| Interference | 3 | 4.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.