FCC Consumer Complaints – 26 July 2022
Introduction
A total of 978 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 26 July 2022, complaint volume increased from 957 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 484 complaints recorded.
Key statistics
- Total complaints
- 978
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (484)
- Most reported state/territory
- California (133)
Where the complaints came from
A total of 978 complaints were recorded on 26 July 2022, with reports originating from 648 cities in 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 13.6% |
| Florida | 69 | 7.1% |
| New York | 65 | 6.6% |
| Texas | 63 | 6.4% |
| Colorado | 37 | 3.8% |
| Ohio | 35 | 3.6% |
| Illinois | 32 | 3.3% |
| North Carolina | 32 | 3.3% |
| Michigan | 30 | 3.1% |
| Pennsylvania | 30 | 3.1% |
| Other states and territories | 452 | 46.2% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 727 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 727 | 74.3% |
| Internet | 180 | 18.4% |
| TV | 57 | 5.8% |
| Radio | 8 | 0.8% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
727 complaints were recorded in this category, representing 74.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 484 | 66.6% |
| Billing | 76 | 10.5% |
| Availability (including rural call completion) | 69 | 9.5% |
| Equipment | 42 | 5.8% |
| Number Portability (keeping your number if you change providers) | 19 | 2.6% |
| Privacy | 13 | 1.8% |
| Interference (including signal jammers) | 9 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.1% |
| Junk Faxes | 6 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
180 complaints were recorded in this category, representing 18.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 40.0% |
| Billing | 65 | 36.1% |
| Speed | 21 | 11.7% |
| Interference | 9 | 5.0% |
| Privacy | 8 | 4.4% |
| Equipment | 5 | 2.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
57 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 43.9% |
| Availability | 14 | 24.6% |
| Loud Commercials | 10 | 17.5% |
| Indecency | 3 | 5.3% |
| Interference | 3 | 5.3% |
| Equipment | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.