FCC Consumer Complaints – 29 July 2022
Introduction
The Federal Communications Commission recorded 950 consumer complaints on 29 July 2022 relating to telecommunications services, complaint volume fell from 1018 complaints the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 420 complaints.
Key statistics
- Total complaints
- 950
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (420)
- Most reported state/territory
- California (138)
Where the complaints came from
The 950 complaints recorded on 29 July 2022 originated from 639 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 138 | 14.5% |
| Florida | 73 | 7.7% |
| Texas | 73 | 7.7% |
| New York | 44 | 4.6% |
| Georgia | 42 | 4.4% |
| Puerto Rico | 40 | 4.2% |
| Illinois | 32 | 3.4% |
| Michigan | 32 | 3.4% |
| New Jersey | 30 | 3.2% |
| Ohio | 27 | 2.8% |
| Other states and territories | 418 | 44.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 664 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 664 | 69.9% |
| Internet | 185 | 19.5% |
| TV | 85 | 8.9% |
| Accessibility | 6 | 0.6% |
| Radio | 6 | 0.6% |
| Broadband Story | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
664 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 420 | 63.3% |
| Billing | 81 | 12.2% |
| Availability (including rural call completion) | 71 | 10.7% |
| Equipment | 31 | 4.7% |
| Number Portability (keeping your number if you change providers) | 19 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.1% |
| Privacy | 14 | 2.1% |
| Junk Faxes | 8 | 1.2% |
| Interference (including signal jammers) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
185 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 79 | 42.7% |
| Billing | 69 | 37.3% |
| Interference | 15 | 8.1% |
| Equipment | 14 | 7.6% |
| Speed | 5 | 2.7% |
| Privacy | 3 | 1.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
85 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 35 | 41.2% |
| Availability | 23 | 27.1% |
| Billing | 17 | 20.0% |
| Loud Commercials | 5 | 5.9% |
| Equipment | 4 | 4.7% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.