FCC Consumer Complaints – 30 July 2022
Introduction
On Saturday, 30 July 2022, the Federal Communications Commission recorded 558 consumer complaints relating to telecommunications services, complaint volume fell from 950 complaints the day before. Complaints were reported across 50 states and territories, with Puerto Rico slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 202 complaints.
Key statistics
- Total complaints
- 558
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (202)
- Most reported state/territory
- Puerto Rico (102)
Where the complaints came from
The 558 complaints recorded on 30 July 2022 were submitted from 377 cities across 50 states and territories. Compared with most days, complaint activity was more concentrated, with Puerto Rico contributing the largest share of complaints. While complaints were reported across multiple cities, no individual location accounted for a significant share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Puerto Rico | 102 | 18.3% |
| California | 65 | 11.6% |
| Texas | 38 | 6.8% |
| Florida | 34 | 6.1% |
| New York | 27 | 4.8% |
| Massachusetts | 25 | 4.5% |
| North Carolina | 18 | 3.2% |
| Colorado | 16 | 2.9% |
| Michigan | 14 | 2.5% |
| Virginia | 14 | 2.5% |
| Other states and territories | 203 | 36.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 310 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 310 | 55.6% |
| TV | 144 | 25.8% |
| Internet | 91 | 16.3% |
| Radio | 9 | 1.6% |
| Request for Dispute Assistance | 2 | 0.4% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
310 complaints were recorded in this category, representing 55.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 202 | 65.2% |
| Billing | 36 | 11.6% |
| Availability (including rural call completion) | 27 | 8.7% |
| Equipment | 17 | 5.5% |
| Number Portability (keeping your number if you change providers) | 10 | 3.2% |
| Interference (including signal jammers) | 6 | 1.9% |
| Privacy | 5 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.6% |
| Junk Faxes | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
144 complaints were recorded in this category, representing 25.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 62 | 43.1% |
| Availability | 57 | 39.6% |
| Billing | 12 | 8.3% |
| Loud Commercials | 10 | 6.9% |
| Equipment | 1 | 0.7% |
| Interference | 1 | 0.7% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
91 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 39.6% |
| Billing | 35 | 38.5% |
| Equipment | 6 | 6.6% |
| Speed | 6 | 6.6% |
| Privacy | 5 | 5.5% |
| Interference | 3 | 3.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.