FCC Consumer Complaints – 31 July 2022
Introduction
On Sunday, 31 July 2022, the Federal Communications Commission recorded 439 consumer complaints relating to telecommunications services, this represented a decline from the 558 complaints recorded the previous day. Reports were received from 48 states and territories, with complaints distributed across multiple locations with similar counts. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 439
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (141)
Where the complaints came from
The 439 complaints recorded on 31 July 2022 originated from 321 cities across 48 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 13.4% |
| Puerto Rico | 59 | 13.4% |
| New York | 30 | 6.8% |
| Texas | 29 | 6.6% |
| Florida | 20 | 4.6% |
| Kentucky | 16 | 3.6% |
| Ohio | 16 | 3.6% |
| Colorado | 14 | 3.2% |
| New Jersey | 14 | 3.2% |
| Illinois | 12 | 2.7% |
| Other states and territories | 170 | 38.7% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone accounted for the largest share, with 242 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 242 | 55.1% |
| TV | 93 | 21.2% |
| Internet | 92 | 21.0% |
| Radio | 5 | 1.1% |
| Emergency | 3 | 0.7% |
| Accessibility | 2 | 0.5% |
| Broadband Story | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
242 complaints were recorded in this category, representing 55.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 141 | 58.3% |
| Availability (including rural call completion) | 27 | 11.2% |
| Billing | 21 | 8.7% |
| Equipment | 21 | 8.7% |
| Number Portability (keeping your number if you change providers) | 12 | 5.0% |
| Interference (including signal jammers) | 7 | 2.9% |
| Privacy | 7 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 1.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
TV complaints
93 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 45.2% |
| Indecency | 23 | 24.7% |
| Loud Commercials | 14 | 15.1% |
| Billing | 12 | 12.9% |
| Equipment | 1 | 1.1% |
| Interference | 1 | 1.1% |
Availability and Indecency were the main issues reported in this category, while other issues were less common.
Internet complaints
92 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 37.0% |
| Billing | 34 | 37.0% |
| Speed | 13 | 14.1% |
| Interference | 5 | 5.4% |
| Equipment | 3 | 3.3% |
| Privacy | 3 | 3.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.