FCC Consumer Complaints – 1 August 2022
Introduction
On 1 August 2022, the Federal Communications Commission recorded 996 consumer complaints relating to telecommunications services, complaint volume increased from 439 complaints the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 417 complaints recorded.
Key statistics
- Total complaints
- 996
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (417)
- Most reported state/territory
- California (110)
Where the complaints came from
On 1 August 2022, the 996 complaints recorded by the Federal Communications Commission were reported from 682 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 11.0% |
| Florida | 77 | 7.7% |
| Texas | 71 | 7.1% |
| Kansas | 54 | 5.4% |
| New York | 47 | 4.7% |
| Maryland | 35 | 3.5% |
| Michigan | 33 | 3.3% |
| North Carolina | 33 | 3.3% |
| Pennsylvania | 33 | 3.3% |
| Massachusetts | 30 | 3.0% |
| Other states and territories | 473 | 47.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 664 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 664 | 66.7% |
| Internet | 220 | 22.1% |
| TV | 90 | 9.0% |
| Radio | 11 | 1.1% |
| Accessibility | 8 | 0.8% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
664 complaints were recorded in this category, representing 66.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 417 | 62.8% |
| Billing | 88 | 13.3% |
| Availability (including rural call completion) | 66 | 9.9% |
| Equipment | 31 | 4.7% |
| Number Portability (keeping your number if you change providers) | 20 | 3.0% |
| Privacy | 16 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.5% |
| Junk Faxes | 8 | 1.2% |
| Interference (including signal jammers) | 7 | 1.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
220 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 88 | 40.0% |
| Billing | 83 | 37.7% |
| Speed | 19 | 8.6% |
| Equipment | 12 | 5.5% |
| Interference | 9 | 4.1% |
| Privacy | 9 | 4.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
90 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 30.0% |
| Billing | 25 | 27.8% |
| Indecency | 16 | 17.8% |
| Loud Commercials | 15 | 16.7% |
| Equipment | 3 | 3.3% |
| Interference | 3 | 3.3% |
| Privacy | 1 | 1.1% |
Complaints in this category covered a range of issues, including Availability, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.