FCC Consumer Complaints – 2 August 2022
Introduction
A total of 1060 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 2 August 2022, this represented an increase from the 996 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 549 complaints.
Key statistics
- Total complaints
- 1060
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (549)
- Most reported state/territory
- California (130)
Where the complaints came from
The 1060 complaints recorded on 2 August 2022 originated from 680 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 12.3% |
| Kansas | 110 | 10.4% |
| Florida | 71 | 6.7% |
| New York | 57 | 5.4% |
| Texas | 53 | 5.0% |
| Pennsylvania | 41 | 3.9% |
| North Carolina | 37 | 3.5% |
| Virginia | 37 | 3.5% |
| Georgia | 36 | 3.4% |
| New Jersey | 30 | 2.8% |
| Other states and territories | 456 | 43.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 796 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 796 | 75.1% |
| Internet | 180 | 17.0% |
| TV | 59 | 5.6% |
| Radio | 18 | 1.7% |
| Accessibility | 4 | 0.4% |
| Emergency | 3 | 0.3% |
Phone complaints
796 complaints were recorded in this category, representing 75.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 549 | 69.0% |
| Availability (including rural call completion) | 76 | 9.5% |
| Billing | 73 | 9.2% |
| Equipment | 39 | 4.9% |
| Number Portability (keeping your number if you change providers) | 22 | 2.8% |
| Privacy | 10 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.1% |
| Interference (including signal jammers) | 9 | 1.1% |
| Junk Faxes | 8 | 1.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
180 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 80 | 44.4% |
| Billing | 54 | 30.0% |
| Speed | 19 | 10.6% |
| Equipment | 9 | 5.0% |
| Interference | 9 | 5.0% |
| Privacy | 9 | 5.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
59 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 40.7% |
| Availability | 18 | 30.5% |
| Loud Commercials | 8 | 13.6% |
| Indecency | 5 | 8.5% |
| Equipment | 3 | 5.1% |
| Interference | 1 | 1.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 549 complaints relating to unwanted calls were recorded on this date, representing 51.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 291-6997 | 5 | 0.9% |
| (888) 534-6214 | 5 | 0.9% |
| (888) 296-4901 | 4 | 0.7% |
| (888) 297-0287 | 3 | 0.5% |
| (888) 470-3011 | 3 | 0.5% |
| (541) 319-1249 | 2 | 0.4% |
| (620) 307-3976 | 2 | 0.4% |
| (833) 213-3721 | 2 | 0.4% |
| (888) 290-5129 | 2 | 0.4% |
| (888) 298-3871 | 2 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.