FCC Consumer Complaints – 3 August 2022
Introduction
On Wednesday, 3 August 2022, the Federal Communications Commission recorded 896 consumer complaints relating to telecommunications services, complaint volume fell from 1060 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 442 complaints.
Key statistics
- Total complaints
- 896
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (442)
- Most reported state/territory
- California (107)
Where the complaints came from
On 3 August 2022, the 896 complaints recorded by the Federal Communications Commission were reported from 601 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, a significant concentration was observed in Massachusetts, where Acton accounted for 20 of the 33 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 11.9% |
| Texas | 84 | 9.4% |
| Florida | 68 | 7.6% |
| North Carolina | 45 | 5.0% |
| New York | 43 | 4.8% |
| Pennsylvania | 34 | 3.8% |
| Massachusetts | 33 | 3.7% |
| Georgia | 28 | 3.1% |
| Michigan | 27 | 3.0% |
| Illinois | 26 | 2.9% |
| Other states and territories | 400 | 44.6% |
Location highlight
Acton accounted for the majority of complaints recorded in Massachusetts.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 638 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 638 | 71.2% |
| Internet | 183 | 20.4% |
| TV | 66 | 7.4% |
| Radio | 5 | 0.6% |
| Accessibility | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
638 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 442 | 69.3% |
| Billing | 65 | 10.2% |
| Availability (including rural call completion) | 51 | 8.0% |
| Equipment | 36 | 5.6% |
| Number Portability (keeping your number if you change providers) | 17 | 2.7% |
| Privacy | 12 | 1.9% |
| Junk Faxes | 8 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.5% |
| Interference (including signal jammers) | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
183 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 37.7% |
| Availability | 63 | 34.4% |
| Speed | 22 | 12.0% |
| Interference | 13 | 7.1% |
| Equipment | 10 | 5.5% |
| Privacy | 6 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
66 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 45.5% |
| Availability | 14 | 21.2% |
| Loud Commercials | 10 | 15.2% |
| Equipment | 4 | 6.1% |
| Privacy | 4 | 6.1% |
| Indecency | 3 | 4.5% |
| Interference | 1 | 1.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.