FCC Consumer Complaints – 4 August 2022
Introduction
On Thursday, 4 August 2022, the Federal Communications Commission recorded 931 consumer complaints relating to telecommunications services, this represented an increase from the 896 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 443 complaints.
Key statistics
- Total complaints
- 931
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (443)
- Most reported state/territory
- California (116)
Where the complaints came from
Across 669 cities in 49 states and territories, a total of 931 complaints were recorded on 4 August 2022. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 12.5% |
| Texas | 69 | 7.4% |
| Florida | 58 | 6.2% |
| New York | 51 | 5.5% |
| North Carolina | 40 | 4.3% |
| Pennsylvania | 39 | 4.2% |
| Georgia | 32 | 3.4% |
| Arizona | 31 | 3.3% |
| Washington | 29 | 3.1% |
| Illinois | 27 | 2.9% |
| Other states and territories | 439 | 47.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 72 different cities.
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 662 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 662 | 71.1% |
| Internet | 200 | 21.5% |
| TV | 49 | 5.3% |
| Radio | 13 | 1.4% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
662 complaints were recorded in this category, representing 71.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 443 | 66.9% |
| Billing | 76 | 11.5% |
| Availability (including rural call completion) | 60 | 9.1% |
| Equipment | 32 | 4.8% |
| Number Portability (keeping your number if you change providers) | 23 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Interference (including signal jammers) | 8 | 1.2% |
| Privacy | 7 | 1.1% |
| Junk Faxes | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
200 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 83 | 41.5% |
| Billing | 63 | 31.5% |
| Equipment | 22 | 11.0% |
| Interference | 14 | 7.0% |
| Speed | 11 | 5.5% |
| Privacy | 7 | 3.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
49 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 34.7% |
| Availability | 12 | 24.5% |
| Equipment | 7 | 14.3% |
| Loud Commercials | 5 | 10.2% |
| Indecency | 4 | 8.2% |
| Interference | 1 | 2.0% |
| Privacy | 1 | 2.0% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.