FCC Consumer Complaints – 6 August 2022
Introduction
On 6 August 2022, 463 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 947 complaints recorded the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 190 complaints.
Key statistics
- Total complaints
- 463
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (190)
- Most reported state/territory
- California (74)
Where the complaints came from
A total of 463 complaints were recorded on 6 August 2022, with reports originating from 342 cities in 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 74 | 16.0% |
| Texas | 41 | 8.9% |
| Florida | 33 | 7.1% |
| New York | 22 | 4.8% |
| Arizona | 16 | 3.5% |
| Virginia | 15 | 3.2% |
| Illinois | 14 | 3.0% |
| North Carolina | 14 | 3.0% |
| Ohio | 14 | 3.0% |
| Georgia | 13 | 2.8% |
| Other states and territories | 207 | 44.7% |
Location highlight
Complaints in California were reported across 43 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 295 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 295 | 63.7% |
| Internet | 119 | 25.7% |
| TV | 27 | 5.8% |
| Radio | 17 | 3.7% |
| Accessibility | 3 | 0.6% |
| Emergency | 2 | 0.4% |
Phone complaints
295 complaints were recorded in this category, representing 63.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 190 | 64.4% |
| Billing | 27 | 9.2% |
| Availability (including rural call completion) | 26 | 8.8% |
| Equipment | 21 | 7.1% |
| Number Portability (keeping your number if you change providers) | 17 | 5.8% |
| Privacy | 5 | 1.7% |
| Interference (including signal jammers) | 4 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.0% |
| Junk Faxes | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
119 complaints were recorded in this category, representing 25.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 40.3% |
| Availability | 44 | 37.0% |
| Interference | 11 | 9.2% |
| Equipment | 7 | 5.9% |
| Speed | 6 | 5.0% |
| Privacy | 3 | 2.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.