FCC Consumer Complaints – 7 August 2022
Introduction
The Federal Communications Commission recorded 368 consumer complaints on 7 August 2022 relating to telecommunications services, this was lower than the 463 complaints recorded the previous day. The complaints came from 42 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 117 complaints.
Key statistics
- Total complaints
- 368
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (117)
- Most reported state/territory
- California (41)
Where the complaints came from
The 368 complaints recorded on 7 August 2022 were submitted from 290 cities across 42 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 11.1% |
| Florida | 35 | 9.5% |
| Texas | 28 | 7.6% |
| Michigan | 20 | 5.4% |
| North Carolina | 19 | 5.2% |
| New York | 17 | 4.6% |
| Georgia | 16 | 4.3% |
| Arizona | 15 | 4.1% |
| Ohio | 11 | 3.0% |
| Pennsylvania | 11 | 3.0% |
| Other states and territories | 154 | 41.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 238 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 238 | 64.7% |
| Internet | 92 | 25.0% |
| TV | 24 | 6.5% |
| Radio | 6 | 1.6% |
| Accessibility | 4 | 1.1% |
| Request for Dispute Assistance | 3 | 0.8% |
| Emergency | 1 | 0.3% |
Phone complaints
238 complaints were recorded in this category, representing 64.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 117 | 49.2% |
| Availability (including rural call completion) | 51 | 21.4% |
| Equipment | 23 | 9.7% |
| Billing | 22 | 9.2% |
| Number Portability (keeping your number if you change providers) | 12 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.9% |
| Privacy | 3 | 1.3% |
| Interference (including signal jammers) | 1 | 0.4% |
| Junk Faxes | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Equipment and Billing among the most common.
Internet complaints
92 complaints were recorded in this category, representing 25.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 47 | 51.1% |
| Billing | 24 | 26.1% |
| Speed | 9 | 9.8% |
| Privacy | 5 | 5.4% |
| Equipment | 4 | 4.3% |
| Interference | 3 | 3.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.