FCC Consumer Complaints – 8 August 2022
Introduction
The Federal Communications Commission recorded 861 consumer complaints on 8 August 2022 relating to telecommunications services, this was higher than the 368 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 368 complaints.
Key statistics
- Total complaints
- 861
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (368)
- Most reported state/territory
- California (80)
Where the complaints came from
The 861 complaints recorded on 8 August 2022 originated from 635 cities across 50 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 80 | 9.3% |
| Texas | 69 | 8.0% |
| Florida | 61 | 7.1% |
| New York | 49 | 5.7% |
| Michigan | 46 | 5.3% |
| Georgia | 38 | 4.4% |
| Pennsylvania | 35 | 4.1% |
| Arizona | 32 | 3.7% |
| Colorado | 29 | 3.4% |
| Virginia | 29 | 3.4% |
| Other states and territories | 391 | 45.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 614 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 614 | 71.3% |
| Internet | 174 | 20.2% |
| TV | 48 | 5.6% |
| Radio | 15 | 1.7% |
| Accessibility | 5 | 0.6% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
614 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 368 | 59.9% |
| Availability (including rural call completion) | 87 | 14.2% |
| Billing | 74 | 12.1% |
| Equipment | 40 | 6.5% |
| Number Portability (keeping your number if you change providers) | 12 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.5% |
| Interference (including signal jammers) | 8 | 1.3% |
| Junk Faxes | 8 | 1.3% |
| Privacy | 8 | 1.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
174 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 68 | 39.1% |
| Billing | 61 | 35.1% |
| Speed | 17 | 9.8% |
| Equipment | 14 | 8.0% |
| Interference | 7 | 4.0% |
| Privacy | 7 | 4.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
48 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 39.6% |
| Availability | 13 | 27.1% |
| Indecency | 5 | 10.4% |
| Loud Commercials | 5 | 10.4% |
| Equipment | 4 | 8.3% |
| Interference | 2 | 4.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.