FCC Consumer Complaints – 9 August 2022
Introduction
On Tuesday, 9 August 2022, the Federal Communications Commission recorded 902 consumer complaints relating to telecommunications services, this represented an increase from the 861 complaints recorded the previous day. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 409 complaints.
Key statistics
- Total complaints
- 902
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (409)
- Most reported state/territory
- California (104)
Where the complaints came from
On 9 August 2022, the 902 complaints recorded by the Federal Communications Commission were reported from 646 cities across 53 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 11.5% |
| Texas | 74 | 8.2% |
| New York | 68 | 7.5% |
| Florida | 62 | 6.9% |
| Ohio | 47 | 5.2% |
| Georgia | 35 | 3.9% |
| Illinois | 33 | 3.7% |
| Arizona | 32 | 3.5% |
| Pennsylvania | 30 | 3.3% |
| Virginia | 30 | 3.3% |
| Other states and territories | 385 | 42.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 644 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 644 | 71.4% |
| Internet | 165 | 18.3% |
| TV | 69 | 7.6% |
| Radio | 16 | 1.8% |
| Accessibility | 7 | 0.8% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
644 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 409 | 63.5% |
| Billing | 72 | 11.2% |
| Availability (including rural call completion) | 64 | 9.9% |
| Equipment | 44 | 6.8% |
| Number Portability (keeping your number if you change providers) | 22 | 3.4% |
| Privacy | 11 | 1.7% |
| Interference (including signal jammers) | 7 | 1.1% |
| Junk Faxes | 6 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
165 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 62 | 37.6% |
| Billing | 62 | 37.6% |
| Speed | 13 | 7.9% |
| Interference | 12 | 7.3% |
| Equipment | 10 | 6.1% |
| Privacy | 6 | 3.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
69 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 40.6% |
| Availability | 13 | 18.8% |
| Loud Commercials | 12 | 17.4% |
| Indecency | 10 | 14.5% |
| Interference | 3 | 4.3% |
| Equipment | 2 | 2.9% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.