FCC Consumer Complaints – 10 August 2022
Introduction
On Wednesday, 10 August 2022, the Federal Communications Commission recorded 1028 consumer complaints relating to telecommunications services, this was higher than the 902 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 472 complaints.
Key statistics
- Total complaints
- 1028
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (472)
- Most reported state/territory
- California (139)
Where the complaints came from
Across 670 cities in 49 states and territories, a total of 1028 complaints were recorded on 10 August 2022. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 139 | 13.5% |
| Texas | 90 | 8.8% |
| New York | 69 | 6.7% |
| Florida | 68 | 6.6% |
| Michigan | 47 | 4.6% |
| Georgia | 44 | 4.3% |
| Illinois | 39 | 3.8% |
| Pennsylvania | 37 | 3.6% |
| Virginia | 34 | 3.3% |
| Ohio | 32 | 3.1% |
| Other states and territories | 427 | 41.5% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 734 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 734 | 71.4% |
| Internet | 196 | 19.1% |
| TV | 65 | 6.3% |
| Radio | 15 | 1.5% |
| Accessibility | 12 | 1.2% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
734 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 472 | 64.3% |
| Availability (including rural call completion) | 72 | 9.8% |
| Billing | 64 | 8.7% |
| Equipment | 40 | 5.4% |
| Number Portability (keeping your number if you change providers) | 27 | 3.7% |
| Junk Faxes | 18 | 2.5% |
| Privacy | 15 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.9% |
| Interference (including signal jammers) | 9 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
196 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 78 | 39.8% |
| Billing | 59 | 30.1% |
| Equipment | 18 | 9.2% |
| Speed | 16 | 8.2% |
| Privacy | 13 | 6.6% |
| Interference | 12 | 6.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
65 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 44.6% |
| Billing | 19 | 29.2% |
| Interference | 5 | 7.7% |
| Loud Commercials | 5 | 7.7% |
| Indecency | 4 | 6.2% |
| Privacy | 2 | 3.1% |
| Equipment | 1 | 1.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.