FCC Consumer Complaints – 11 August 2022
Introduction
The Federal Communications Commission recorded 963 consumer complaints on 11 August 2022 relating to telecommunications services, complaint volume fell from 1028 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 461 complaints.
Key statistics
- Total complaints
- 963
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (461)
- Most reported state/territory
- California (120)
Where the complaints came from
Reports recorded on 11 August 2022 show 963 complaints originating from 626 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 12.5% |
| Florida | 94 | 9.8% |
| New York | 86 | 8.9% |
| Texas | 66 | 6.9% |
| Massachusetts | 36 | 3.7% |
| New Jersey | 36 | 3.7% |
| North Carolina | 33 | 3.4% |
| Illinois | 31 | 3.2% |
| Nevada | 29 | 3.0% |
| Georgia | 28 | 2.9% |
| Other states and territories | 403 | 41.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 714 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 714 | 74.1% |
| Internet | 195 | 20.2% |
| TV | 38 | 3.9% |
| Radio | 9 | 0.9% |
| Request for Dispute Assistance | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
714 complaints were recorded in this category, representing 74.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 461 | 64.6% |
| Availability (including rural call completion) | 80 | 11.2% |
| Billing | 73 | 10.2% |
| Equipment | 38 | 5.3% |
| Number Portability (keeping your number if you change providers) | 19 | 2.7% |
| Privacy | 16 | 2.2% |
| Interference (including signal jammers) | 10 | 1.4% |
| Junk Faxes | 9 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
195 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 92 | 47.2% |
| Billing | 58 | 29.7% |
| Speed | 15 | 7.7% |
| Equipment | 12 | 6.2% |
| Interference | 10 | 5.1% |
| Privacy | 8 | 4.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 36.8% |
| Billing | 14 | 36.8% |
| Indecency | 4 | 10.5% |
| Equipment | 3 | 7.9% |
| Loud Commercials | 2 | 5.3% |
| Privacy | 1 | 2.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.