FCC Consumer Complaints – 12 August 2022
Introduction
The Federal Communications Commission recorded 890 consumer complaints on 12 August 2022 relating to telecommunications services, this was lower than the 963 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 407 complaints.
Key statistics
- Total complaints
- 890
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (407)
- Most reported state/territory
- California (120)
Where the complaints came from
Reports recorded on 12 August 2022 show 890 complaints originating from 594 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 13.5% |
| Texas | 68 | 7.6% |
| Florida | 57 | 6.4% |
| Pennsylvania | 50 | 5.6% |
| New York | 49 | 5.5% |
| North Carolina | 48 | 5.4% |
| Illinois | 37 | 4.2% |
| Georgia | 36 | 4.0% |
| Massachusetts | 24 | 2.7% |
| Michigan | 24 | 2.7% |
| Other states and territories | 376 | 42.2% |
Location highlight
Complaints in California were reported across 71 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 634 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 634 | 71.2% |
| Internet | 174 | 19.6% |
| TV | 60 | 6.7% |
| Radio | 15 | 1.7% |
| Accessibility | 4 | 0.4% |
| Broadband Story | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
634 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 407 | 64.2% |
| Billing | 79 | 12.5% |
| Availability (including rural call completion) | 62 | 9.8% |
| Equipment | 30 | 4.7% |
| Number Portability (keeping your number if you change providers) | 19 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.2% |
| Interference (including signal jammers) | 10 | 1.6% |
| Privacy | 6 | 0.9% |
| Junk Faxes | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
174 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 43.1% |
| Availability | 68 | 39.1% |
| Speed | 13 | 7.5% |
| Equipment | 8 | 4.6% |
| Interference | 7 | 4.0% |
| Privacy | 3 | 1.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
60 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 30.0% |
| Indecency | 15 | 25.0% |
| Availability | 13 | 21.7% |
| Loud Commercials | 10 | 16.7% |
| Equipment | 3 | 5.0% |
| Interference | 1 | 1.7% |
A broad mix of issues was reported in this category, with Billing, Indecency and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.