FCC Consumer Complaints – 13 August 2022
Introduction
On 13 August 2022, 413 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 890 complaints recorded the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 413
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (134)
- Most reported state/territory
- California (56)
Where the complaints came from
Across 317 cities in 46 states and territories, a total of 413 complaints were recorded on 13 August 2022. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 56 | 13.6% |
| Florida | 36 | 8.7% |
| New York | 26 | 6.3% |
| Texas | 25 | 6.1% |
| North Carolina | 16 | 3.9% |
| Illinois | 15 | 3.6% |
| New Jersey | 15 | 3.6% |
| Pennsylvania | 15 | 3.6% |
| Washington | 15 | 3.6% |
| Arizona | 14 | 3.4% |
| Other states and territories | 180 | 43.6% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 249 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 249 | 60.3% |
| Internet | 114 | 27.6% |
| TV | 32 | 7.7% |
| Radio | 8 | 1.9% |
| Accessibility | 7 | 1.7% |
| Broadband Story | 1 | 0.2% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
249 complaints were recorded in this category, representing 60.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 134 | 53.8% |
| Billing | 39 | 15.7% |
| Availability (including rural call completion) | 30 | 12.0% |
| Equipment | 25 | 10.0% |
| Privacy | 8 | 3.2% |
| Number Portability (keeping your number if you change providers) | 7 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.6% |
| Interference (including signal jammers) | 2 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
114 complaints were recorded in this category, representing 27.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 36.8% |
| Billing | 37 | 32.5% |
| Speed | 13 | 11.4% |
| Interference | 9 | 7.9% |
| Equipment | 7 | 6.1% |
| Privacy | 6 | 5.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
32 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 37.5% |
| Billing | 6 | 18.8% |
| Indecency | 6 | 18.8% |
| Loud Commercials | 6 | 18.8% |
| Interference | 1 | 3.1% |
| Privacy | 1 | 3.1% |
Complaints in this category covered a range of issues, including Availability, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.