FCC Consumer Complaints – 14 August 2022
Introduction
On Sunday, 14 August 2022, 314 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 413 complaints recorded the previous day. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 314
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (85)
- Most reported state/territory
- California (40)
Where the complaints came from
On 14 August 2022, the 314 complaints recorded by the Federal Communications Commission were reported from 244 cities across 43 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 12.7% |
| Florida | 25 | 8.0% |
| New York | 17 | 5.4% |
| Texas | 17 | 5.4% |
| Washington | 17 | 5.4% |
| Pennsylvania | 14 | 4.5% |
| Georgia | 10 | 3.2% |
| Ohio | 10 | 3.2% |
| Arizona | 9 | 2.9% |
| Maryland | 9 | 2.9% |
| Other states and territories | 145 | 46.2% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 175 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 175 | 55.7% |
| Internet | 90 | 28.7% |
| TV | 31 | 9.9% |
| Radio | 11 | 3.5% |
| Accessibility | 2 | 0.6% |
| Broadband Story | 2 | 0.6% |
| Emergency | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
175 complaints were recorded in this category, representing 55.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 85 | 48.6% |
| Billing | 30 | 17.1% |
| Availability (including rural call completion) | 26 | 14.9% |
| Equipment | 10 | 5.7% |
| Number Portability (keeping your number if you change providers) | 6 | 3.4% |
| Privacy | 6 | 3.4% |
| Interference (including signal jammers) | 5 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.3% |
| Slamming (change of your carrier without permission) | 2 | 1.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
90 complaints were recorded in this category, representing 28.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 40.0% |
| Billing | 27 | 30.0% |
| Equipment | 9 | 10.0% |
| Privacy | 8 | 8.9% |
| Speed | 8 | 8.9% |
| Interference | 2 | 2.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
31 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 8 | 25.8% |
| Indecency | 7 | 22.6% |
| Loud Commercials | 6 | 19.4% |
| Billing | 5 | 16.1% |
| Interference | 4 | 12.9% |
| Privacy | 1 | 3.2% |
The remaining complaints in this category were spread across several issues, including Availability, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.