FCC Consumer Complaints – 15 August 2022
Introduction
A total of 847 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 15 August 2022, this represented an increase from the 314 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 329 complaints.
Key statistics
- Total complaints
- 847
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (329)
- Most reported state/territory
- California (95)
Where the complaints came from
The 847 complaints recorded on 15 August 2022 were submitted from 603 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 11.2% |
| Florida | 75 | 8.9% |
| New York | 61 | 7.2% |
| Texas | 57 | 6.7% |
| Pennsylvania | 46 | 5.4% |
| Illinois | 35 | 4.1% |
| Michigan | 28 | 3.3% |
| Georgia | 27 | 3.2% |
| Ohio | 26 | 3.1% |
| Massachusetts | 24 | 2.8% |
| Other states and territories | 372 | 43.9% |
Location highlight
Complaints in California were reported across 68 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 542 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 542 | 64.0% |
| Internet | 222 | 26.2% |
| TV | 51 | 6.0% |
| Broadband Story | 17 | 2.0% |
| Radio | 9 | 1.1% |
| Accessibility | 3 | 0.4% |
| Emergency | 3 | 0.4% |
Phone complaints
542 complaints were recorded in this category, representing 64.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 329 | 60.7% |
| Billing | 72 | 13.3% |
| Availability (including rural call completion) | 63 | 11.6% |
| Equipment | 37 | 6.8% |
| Number Portability (keeping your number if you change providers) | 16 | 3.0% |
| Junk Faxes | 6 | 1.1% |
| Privacy | 6 | 1.1% |
| Interference (including signal jammers) | 5 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
222 complaints were recorded in this category, representing 26.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 100 | 45.0% |
| Billing | 56 | 25.2% |
| Speed | 22 | 9.9% |
| Interference | 15 | 6.8% |
| Privacy | 15 | 6.8% |
| Equipment | 14 | 6.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
51 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 47.1% |
| Availability | 16 | 31.4% |
| Equipment | 3 | 5.9% |
| Indecency | 3 | 5.9% |
| Loud Commercials | 3 | 5.9% |
| Interference | 1 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.