FCC Consumer Complaints – 17 August 2022
Introduction
A total of 927 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 17 August 2022, this was higher than the 901 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 436 complaints.
Key statistics
- Total complaints
- 927
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (436)
- Most reported state/territory
- California (128)
Where the complaints came from
The 927 complaints recorded on 17 August 2022 originated from 586 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 13.8% |
| Florida | 77 | 8.3% |
| Texas | 61 | 6.6% |
| Pennsylvania | 58 | 6.3% |
| New York | 57 | 6.1% |
| Illinois | 46 | 5.0% |
| North Carolina | 28 | 3.0% |
| Ohio | 27 | 2.9% |
| Michigan | 26 | 2.8% |
| Arizona | 25 | 2.7% |
| Other states and territories | 391 | 42.2% |
Location highlight
Complaints in California were reported across 74 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 647 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 647 | 69.8% |
| Internet | 165 | 17.8% |
| TV | 56 | 6.0% |
| Broadband Story | 37 | 4.0% |
| Radio | 12 | 1.3% |
| Accessibility | 6 | 0.6% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
647 complaints were recorded in this category, representing 69.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 436 | 67.4% |
| Availability (including rural call completion) | 63 | 9.7% |
| Billing | 63 | 9.7% |
| Equipment | 36 | 5.6% |
| Number Portability (keeping your number if you change providers) | 17 | 2.6% |
| Junk Faxes | 12 | 1.9% |
| Privacy | 8 | 1.2% |
| Interference (including signal jammers) | 6 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
165 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 68 | 41.2% |
| Billing | 58 | 35.2% |
| Equipment | 16 | 9.7% |
| Privacy | 9 | 5.5% |
| Speed | 9 | 5.5% |
| Interference | 5 | 3.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
56 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 37.5% |
| Availability | 17 | 30.4% |
| Loud Commercials | 10 | 17.9% |
| Indecency | 3 | 5.4% |
| Equipment | 2 | 3.6% |
| Interference | 2 | 3.6% |
| Privacy | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.