FCC Consumer Complaints – 18 August 2022
Introduction
On 18 August 2022, the Federal Communications Commission recorded 847 consumer complaints relating to telecommunications services, complaint volume fell from 927 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 361 complaints.
Key statistics
- Total complaints
- 847
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (361)
- Most reported state/territory
- California (102)
Where the complaints came from
The 847 complaints recorded on 18 August 2022 originated from 596 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 12.0% |
| Florida | 69 | 8.1% |
| Texas | 59 | 7.0% |
| New York | 56 | 6.6% |
| Ohio | 31 | 3.7% |
| Illinois | 30 | 3.5% |
| Georgia | 29 | 3.4% |
| Pennsylvania | 29 | 3.4% |
| Virginia | 27 | 3.2% |
| New Jersey | 24 | 2.8% |
| Other states and territories | 391 | 46.2% |
Location highlight
Complaints in California were reported across 69 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 611 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 611 | 72.1% |
| Internet | 172 | 20.3% |
| TV | 43 | 5.1% |
| Radio | 10 | 1.2% |
| Broadband Story | 4 | 0.5% |
| Emergency | 4 | 0.5% |
| Accessibility | 3 | 0.4% |
Phone complaints
611 complaints were recorded in this category, representing 72.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 361 | 59.1% |
| Billing | 82 | 13.4% |
| Availability (including rural call completion) | 60 | 9.8% |
| Equipment | 44 | 7.2% |
| Number Portability (keeping your number if you change providers) | 18 | 2.9% |
| Privacy | 14 | 2.3% |
| Interference (including signal jammers) | 12 | 2.0% |
| Junk Faxes | 11 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
172 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 44.8% |
| Billing | 55 | 32.0% |
| Speed | 13 | 7.6% |
| Equipment | 11 | 6.4% |
| Interference | 9 | 5.2% |
| Privacy | 7 | 4.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
43 complaints were recorded in this category, representing 5.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 41.9% |
| Billing | 13 | 30.2% |
| Indecency | 4 | 9.3% |
| Loud Commercials | 4 | 9.3% |
| Interference | 2 | 4.7% |
| Equipment | 1 | 2.3% |
| Privacy | 1 | 2.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.