FCC Consumer Complaints – 19 August 2022
Introduction
On Friday, 19 August 2022, 887 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 847 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 423 complaints.
Key statistics
- Total complaints
- 887
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (423)
- Most reported state/territory
- California (149)
Where the complaints came from
On 19 August 2022, the 887 complaints recorded by the Federal Communications Commission were reported from 597 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 149 | 16.8% |
| Texas | 80 | 9.0% |
| Florida | 68 | 7.7% |
| Ohio | 45 | 5.1% |
| New York | 44 | 5.0% |
| Pennsylvania | 40 | 4.5% |
| Illinois | 27 | 3.0% |
| North Carolina | 25 | 2.8% |
| Colorado | 21 | 2.4% |
| Maryland | 21 | 2.4% |
| Other states and territories | 367 | 41.4% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 657 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 657 | 74.1% |
| Internet | 164 | 18.5% |
| TV | 49 | 5.5% |
| Radio | 14 | 1.6% |
| Broadband Story | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
657 complaints were recorded in this category, representing 74.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 423 | 64.4% |
| Billing | 77 | 11.7% |
| Availability (including rural call completion) | 58 | 8.8% |
| Equipment | 39 | 5.9% |
| Number Portability (keeping your number if you change providers) | 22 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.0% |
| Privacy | 13 | 2.0% |
| Interference (including signal jammers) | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Junk Faxes | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
164 complaints were recorded in this category, representing 18.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 70 | 42.7% |
| Billing | 55 | 33.5% |
| Speed | 13 | 7.9% |
| Equipment | 10 | 6.1% |
| Interference | 9 | 5.5% |
| Privacy | 7 | 4.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 44.9% |
| Billing | 13 | 26.5% |
| Loud Commercials | 6 | 12.2% |
| Equipment | 4 | 8.2% |
| Indecency | 3 | 6.1% |
| Interference | 1 | 2.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
423 complaints relating to unwanted calls were recorded on this date, accounting for 47.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 399-7994 | 6 | 1.4% |
| (315) 840-0503 | 2 | 0.5% |
| (806) 686-9152 | 2 | 0.5% |
| (954) 361-8098 | 2 | 0.5% |
| (203) 533-1329 | 1 | 0.2% |
| (203) 772-4432 | 1 | 0.2% |
| (204) 891-8314 | 1 | 0.2% |
| (206) 526-7210 | 1 | 0.2% |
| (206) 703-3676 | 1 | 0.2% |
| (207) 204-8694 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (844) 399-7994 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.