FCC Consumer Complaints – 21 August 2022
Introduction
The Federal Communications Commission recorded 360 consumer complaints on 21 August 2022 relating to telecommunications services, complaint volume fell from 425 complaints the previous day. Complaints were reported across 43 states and territories, and West Virginia generated the highest number of submissions with 86 complaints. Complaints relating to Availability (including rural call completion) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 360
- States & territories reporting
- 43
- Most common issue
- Availability (including rural call completion) (94)
- Most reported state/territory
- West Virginia (86)
Where the complaints came from
Reports recorded on 21 August 2022 show 360 complaints originating from 262 cities across 43 states and territories. Complaint activity was somewhat more concentrated than usual, with West Virginia accounting for the largest share of reports. Complaints at the city level were distributed across multiple locations, with no single city accounting for a notable share.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| West Virginia | 86 | 23.9% |
| New York | 38 | 10.6% |
| California | 35 | 9.7% |
| Texas | 30 | 8.3% |
| Florida | 21 | 5.8% |
| Illinois | 12 | 3.3% |
| Pennsylvania | 10 | 2.8% |
| Wisconsin | 9 | 2.5% |
| Arizona | 8 | 2.2% |
| North Carolina | 8 | 2.2% |
| Other states and territories | 103 | 28.6% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 240 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 240 | 66.7% |
| Internet | 83 | 23.1% |
| TV | 23 | 6.4% |
| Radio | 7 | 1.9% |
| Request for Dispute Assistance | 3 | 0.8% |
| Emergency | 2 | 0.6% |
| Accessibility | 1 | 0.3% |
| Broadband Story | 1 | 0.3% |
Phone complaints
240 complaints were recorded in this category, representing 66.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability (including rural call completion) | 94 | 39.2% |
| Unwanted Calls | 74 | 30.8% |
| Number Portability (keeping your number if you change providers) | 27 | 11.3% |
| Billing | 18 | 7.5% |
| Equipment | 17 | 7.1% |
| Interference (including signal jammers) | 3 | 1.3% |
| Privacy | 3 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Number Portability (keeping your number if you change providers) and Billing.
Internet complaints
83 complaints were recorded in this category, representing 23.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 45.8% |
| Billing | 22 | 26.5% |
| Speed | 10 | 12.0% |
| Interference | 6 | 7.2% |
| Privacy | 5 | 6.0% |
| Equipment | 2 | 2.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.