FCC Consumer Complaints – 22 August 2022
Introduction
On Monday, 22 August 2022, the Federal Communications Commission recorded 955 consumer complaints relating to telecommunications services, this represented an increase from the 360 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 368 complaints recorded.
Key statistics
- Total complaints
- 955
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (368)
- Most reported state/territory
- California (105)
Where the complaints came from
Reports recorded on 22 August 2022 show 955 complaints originating from 651 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 11.0% |
| West Virginia | 73 | 7.6% |
| Florida | 69 | 7.2% |
| Texas | 66 | 6.9% |
| New York | 45 | 4.7% |
| Georgia | 37 | 3.9% |
| Illinois | 36 | 3.8% |
| Pennsylvania | 36 | 3.8% |
| Ohio | 29 | 3.0% |
| Colorado | 28 | 2.9% |
| Other states and territories | 431 | 45.1% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 687 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 687 | 71.9% |
| Internet | 182 | 19.1% |
| TV | 56 | 5.9% |
| Radio | 14 | 1.5% |
| Accessibility | 6 | 0.6% |
| Emergency | 6 | 0.6% |
| Request for Dispute Assistance | 3 | 0.3% |
| Broadband Story | 1 | 0.1% |
Phone complaints
687 complaints were recorded in this category, representing 71.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 368 | 53.6% |
| Availability (including rural call completion) | 148 | 21.5% |
| Billing | 69 | 10.0% |
| Equipment | 38 | 5.5% |
| Junk Faxes | 17 | 2.5% |
| Number Portability (keeping your number if you change providers) | 15 | 2.2% |
| Privacy | 14 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.6% |
| Interference (including signal jammers) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
182 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 79 | 43.4% |
| Billing | 58 | 31.9% |
| Speed | 15 | 8.2% |
| Equipment | 10 | 5.5% |
| Interference | 10 | 5.5% |
| Privacy | 10 | 5.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
56 complaints were recorded in this category, representing 5.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 55.4% |
| Availability | 13 | 23.2% |
| Indecency | 4 | 7.1% |
| Equipment | 3 | 5.4% |
| Loud Commercials | 3 | 5.4% |
| Interference | 2 | 3.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 368 complaints relating to unwanted calls on this date, representing 38.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (303) 479-3828 | 5 | 1.4% |
| (516) 559-3367 | 2 | 0.5% |
| (936) 689-8090 | 2 | 0.5% |
| (202) 852-8775 | 1 | 0.3% |
| (202) 951-7003 | 1 | 0.3% |
| (202) 977-3838 | 1 | 0.3% |
| (206) 279-5869 | 1 | 0.3% |
| (208) 274-8870 | 1 | 0.3% |
| (209) 434-3662 | 1 | 0.3% |
| (209) 697-7539 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (303) 479-3828 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.