FCC Consumer Complaints – 23 August 2022
Introduction
A total of 966 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 23 August 2022, this represented an increase from the 955 complaints recorded the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 414 complaints.
Key statistics
- Total complaints
- 966
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (414)
- Most reported state/territory
- California (127)
Where the complaints came from
On 23 August 2022, the 966 complaints recorded by the Federal Communications Commission were reported from 659 cities across 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 13.1% |
| Texas | 89 | 9.2% |
| Florida | 68 | 7.0% |
| West Virginia | 65 | 6.7% |
| New York | 55 | 5.7% |
| Georgia | 40 | 4.1% |
| Massachusetts | 39 | 4.0% |
| Illinois | 32 | 3.3% |
| Pennsylvania | 30 | 3.1% |
| Maryland | 27 | 2.8% |
| Other states and territories | 392 | 40.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 72 different cities.
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 721 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 721 | 74.6% |
| Internet | 174 | 18.0% |
| TV | 51 | 5.3% |
| Radio | 9 | 0.9% |
| Accessibility | 6 | 0.6% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
721 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 414 | 57.4% |
| Availability (including rural call completion) | 106 | 14.7% |
| Billing | 90 | 12.5% |
| Equipment | 48 | 6.7% |
| Number Portability (keeping your number if you change providers) | 17 | 2.4% |
| Junk Faxes | 14 | 1.9% |
| Interference (including signal jammers) | 12 | 1.7% |
| Privacy | 11 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
174 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 41.4% |
| Billing | 56 | 32.2% |
| Equipment | 16 | 9.2% |
| Speed | 16 | 9.2% |
| Interference | 8 | 4.6% |
| Privacy | 6 | 3.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
51 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 35.3% |
| Loud Commercials | 16 | 31.4% |
| Availability | 12 | 23.5% |
| Equipment | 3 | 5.9% |
| Privacy | 2 | 3.9% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.