FCC Consumer Complaints – 24 August 2022
Introduction
The Federal Communications Commission recorded 988 consumer complaints on Wednesday, 24 August 2022 relating to telecommunications services, complaint volume increased from 966 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 412 complaints.
Key statistics
- Total complaints
- 988
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (412)
- Most reported state/territory
- California (130)
Where the complaints came from
A total of 988 complaints were recorded on 24 August 2022, with reports originating from 686 cities in 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 13.2% |
| Texas | 81 | 8.2% |
| New York | 70 | 7.1% |
| Florida | 62 | 6.3% |
| Pennsylvania | 41 | 4.1% |
| West Virginia | 39 | 3.9% |
| Virginia | 37 | 3.7% |
| North Carolina | 36 | 3.6% |
| Ohio | 33 | 3.3% |
| Arizona | 32 | 3.2% |
| Other states and territories | 427 | 43.2% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 696 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 696 | 70.4% |
| Internet | 212 | 21.5% |
| TV | 54 | 5.5% |
| Radio | 18 | 1.8% |
| Accessibility | 6 | 0.6% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
696 complaints were recorded in this category, representing 70.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 412 | 59.2% |
| Availability (including rural call completion) | 89 | 12.8% |
| Billing | 83 | 11.9% |
| Equipment | 44 | 6.3% |
| Number Portability (keeping your number if you change providers) | 27 | 3.9% |
| Interference (including signal jammers) | 12 | 1.7% |
| Privacy | 10 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.3% |
| Junk Faxes | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
212 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 86 | 40.6% |
| Billing | 71 | 33.5% |
| Equipment | 16 | 7.5% |
| Interference | 16 | 7.5% |
| Speed | 14 | 6.6% |
| Privacy | 9 | 4.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
54 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 42.6% |
| Indecency | 9 | 16.7% |
| Availability | 7 | 13.0% |
| Equipment | 5 | 9.3% |
| Loud Commercials | 5 | 9.3% |
| Interference | 3 | 5.6% |
| Privacy | 1 | 1.9% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.